MSP Senior Systems Engineer - Level III

KaufmanIT, Inc., founded in 2010, is a growing and fast paced IT services company located in Irvine, CA. We take a methodical approach to providing reliable technology support. Our primary focus is to work with our clients to understand their needs and determine the most efficient, cost-effective, reliable, and secure solutions. We work to assess our client’s current environments and understand their needs.

We design, architect, implement and maintain client’s environments in fashion, engineering, legal, financial, non-profit, and professional services among other industries. Our goal is to increase productivity, improve security, reduce costs and provide the greatest level of service all while staying focused on learning about the most current technologies and how they can be applied to further the goals of the organizations we work with.

We are currently seeking a highly skilled Senior IT Systems Engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment.

Our technicians are responsible for maintaining and improving our clients work environments through effective remote maintenance and on-site field work, all while providing exceptional customer care. Candidates must be energetic and focused with a strong motivation to learn new technologies and build processes. This position requires dedication, follow-through, effective utilization and unparalleled customer service.

This position will include identifying user problems and delivering effective support services. Responsibilities include identifying, documenting and troubleshooting user issues to resolution and maintaining customer satisfaction. Candidates must focus on relationship management and have the ability to coordinate with the required resources to respond to complex IT requirements.

• Performing server implementations and migrations
• Complex firewall configuration
• Performing email migrations
• Cloud server configuration and management
• Experience troubleshooting email related issues
• Coordinating and implementing network software and hardware upgrades
• Configuration, management, and troubleshooting skills for routers, switches, and firewalls
• Troubleshooting and resolving LAN/WAN performance, connectivity, and related network problems
• Providing remote and on-site IT support to small and medium-sized businesses.
• Administering LAN/WAN security, antivirus and spam control measures
• Other duties may be added as defined.

• Thorough understanding of Windows Server technologies
• Experience with:
  Server 2008/2012/2016/2019/2022
• Experience with Microsoft Office
  365 Hosted Exchange and Google Workspace/G Suite
• Ability to set up and troubleshoot networking hardware (i.e. firewalls, VPNs, wireless, etc.)
• Experience with Windows 2008, 2012, 2016, 2019 & 2022 Server roles
• Thorough understanding of client/server applications architecture
• Experienced with advanced networking including VLAN, Firewalls, VPNs, etc.
• Mac and/or Linux Experience

• Prior MSP experience
• Available to work full-time
• Professional and extremely reliable
• Outgoing personality
• Ability to provide top-level customer support
• Ability to multitask and not be easily distracted
• Ability to work through complex problems
• Strong verbal, written and organizational skills
• Ability to meticulously document actions and technical settings
• Flexible schedule as some work must be done after hours or on weekends
• Ability to lift up to 50 lbs. and be able to access tight spaces (under desks, in server closets, etc.)

• MCITP, MCTS, CCNA, A+, Network+ or similar certification(s)
• Experience with Connect Wise or similar ticketing system
• Experience with Labtech/Automate or similar RMM tool
• Ability to perform server migrations/upgrades for small offices

Most clients are located in the Irvine area, but range across Orange County, San Diego and LA.

This position is for someone that has a passion for computers, networking, and solving problems. You must have a strong desire to learn and grow professionally. Possibility for upward movement with proven growth.