MSP - IT Systems Engineer - Level II

We are currently seeking a highly skilled IT Systems Engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment.

Our technicians are responsible for maintaining and improving our clients work environments through effective remote maintenance and on-site field work, all while providing exceptional customer care. Candidates must be energetic and focused with a strong motivation to learn new technologies and build processes. This position requires dedication, follow-through, effective utilization and unparalleled customer service.

This position will include identifying user problems and delivering effective support services. Responsibilities include identifying, documenting, and troubleshooting user issues to resolution and maintaining customer satisfaction. Candidates must focus on relationship management and have the ability to coordinate with the required resources to respond to complex IT requirements. If you have the experience and a desire to learn and grow, then we would love for you to apply.

• Performing server implementations and migrations
• Complex firewall configuration
• Performing email migrations
• Cloud server configuration and management
• Experience troubleshooting email-related issues
• Coordinating and implementing network software and hardware upgrades
• Configuration, management, and troubleshooting skills for routers, switches, and firewalls
• Troubleshooting and resolving LAN/WAN performance, connectivity, and related network problems
• Providing remote and on-site IT support to small and medium-sized businesses.
• Administering LAN/WAN security, antivirus and spam control measures
• Other duties may be added as defined.

• MUST HAVE MSP EXPERIENCE
• Thorough understanding of Windows Server technologies
• Experience with:
  Server 2008/2012/2016/2019/2022/2025
• Experience with Microsoft Office 365 and Google Workspace/G Suite
• Ability to setup and troubleshoot networking hardware (i.e. firewalls, VPNs, wireless, etc.)
• Experience with Windows 2008, 2012, 2016, 2019, 2022 & 2025
• Server roles
• Thorough understanding of client/server applications architecture
• Experienced with advanced networking, including VLAN, Firewalls, VPNs, etc.
• Mac and/or Linux Experience

• Available to work full-time
• Professional and extremely reliable
• Outgoing personality
• Ability to provide top-level customer support
• Ability to multitask and not be easily distracted
• Ability to work through complex problems
• Strong verbal, written, and organizational skills
• Ability to meticulously document actions and technical settings
• Flexible schedule as some work must be done after hours or on weekends
• Ability to lift up to 50 lbs. and be able to access tight spaces (under desks, in server closets, etc.)

• MCITP, MCTS, CCNA, A+, Network+ or similar certification(s)
• Experience with Connect Wise, Nilear or similar ticketing system
• Experience with Ninja One or similar RMM tool
• Ability to perform server migrations/upgrades for small offices
• Most clients are located in the Irvine area, but range across Orange County, San Diego and LA.

This position is for someone that has a passion for computers, networking, and solving problems. You must have a strong desire to learn and grow professionally. Possibility for upward movement with proven growth.