IT Business Analyst

Description

Diality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. Diality offers the Moda-flx Hemodialysis System, a user-friendly, mobile, and connected hemodialysis system designed to maximize clinical flexibility and ease-of-use for both clinical and non-clinical users. The Moda-flx Hemodialysis system combines flow rate capabilities of conventional in-center dialysis devices with a fully integrated reverse osmosis (RO) water filtration system to provide a broad range of prescriptions and meet the needs of any professional dialysis care setting.

The Business Analyst serves as the bridge between business stakeholders and technology teams, with a primary focus on optimizing and supporting Net Suite ERP and related enterprise applications. This role is responsible for gathering requirements, analyzing business processes, supporting system enhancements and integrations, validating changes, and developing reporting capabilities that improve operational visibility and decision‑making. The ideal candidate has strong Net Suite experience, hands‑on Power BI reporting skills, and experience with either Salesforce CRM or Microsoft Dynamics 365.

• Partner with Finance, Supply Chain, Operations, Manufacturing, Sales, Customer Service, Quality, and leadership stakeholders to understand business needs and translate them into clear requirements.
• Gather, document, and validate business, functional, reporting, integration, and data requirements.
• Create business requirements documents, functional specifications, use cases, user stories, process maps, workflows, and traceability matrices.
• Analyze current‑state and future‑state business processes and identify opportunities for automation, standardization, risk reduction, and operational efficiency.
• Manage requirements changes, prioritization, impact assessments, and stakeholder alignment throughout the project lifecycle.

• Serve as a key Business Analyst for Net Suite ERP enhancements, optimization initiatives, integrations, upgrades, and business process improvements.
• Support Net Suite functions across financial management, procure‑to‑pay, order‑to‑cash, inventory, supply chain, warehouse, manufacturing, and operational reporting processes.
• Develop, maintain, and enhance Net Suite saved searches, dashboards, KPIs, reports, workflows, roles, permissions, and functional configurations in partnership with administrators or implementation partners.
• Lead or support Net Suite user acceptance testing, regression testing, release readiness, defect tracking, and deployment validation.
• Support Net Suite data migration, data cleansing, reconciliation, and data integrity activities.
• Partner with vendors, consultants, and internal teams on Net Suite enhancements, integrations, and issue resolution.

• Support business processes and enhancement requests for Salesforce CRM or Microsoft Dynamics 365, depending on business needs and candidate experience.
• Gather CRM requirements related to lead management, opportunity management, account management, customer service, case management, reporting, and customer‑facing workflows.
• Assist with integration initiatives between CRM platforms, Net Suite ERP, reporting systems, and other enterprise applications.
• Analyze CRM processes and data quality to improve user adoption, reporting accuracy, and cross‑functional visibility.
• Partner with Sales, Customer Service, Operations, and IT stakeholders to troubleshoot issues and recommend practical process improvements.

• Design, develop, and maintain Power BI dashboards, reports, and data models that support executive and operational decision‑making.
• Translate business questions into clear metrics, KPIs, data definitions, and dashboard requirements.
• Create reporting for financial performance, sales pipeline, inventory, supply chain, manufacturing operations, customer service, and project performance.
• Validate report outputs and data accuracy across Net Suite, CRM, Excel, and other…