Customer Tech Support Specialist — Tier 1 Help Desk
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-08-06
Listing for:
Glidewell Dental
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Glidewell Dental in Irvine, CA is seeking a customer support analyst to assist customers by phone and email, ensuring timely responses and status updates. You will research, troubleshoot, and resolve level 1 issues while gathering logs for escalation to Level 2/3.
The role requires 2+ years in customer service, strong communication, and experience with ticketing systems (Zendesk). A Bachelor’s degree or related certification is preferred.
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