Information Technology (IT) Support Specialist

Company Overview

Motorola Solutions is a global leader in mission‑critical communications, connecting people with technology that enhances safety in communities, schools, hospitals, businesses, and nations.

Silvus Technologies, a subsidiary of Motorola Solutions, specializes in advanced MANET and MIMO communications systems for defense, law enforcement, and public safety, providing secure mesh network solutions.

Information Technology (IT) Support Specialist – responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining company IT infrastructure.

• Provide technical support to end users, troubleshooting and researching hardware and software issues on desktop or laptop systems.
• Respond to IT Help Desk support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company’s IT infrastructure and support processes.
• Maintain an up‑to‑date inventory of all hardware and software assets.
• Manage onboarding and off‑boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in collaboration with HR and Facilities.
• Configure and deploy systems for Windows, Linux, and macOS endpoints and peripherals.
• Travel 25% to Silvus office locations, including Headquarters in West Los Angeles, San Diego, and Culver City.
• Perform other related duties as required.

• High School Diploma or GED.
• 3+ years of experience installing, troubleshooting, and maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in Windows and iOS environments.
• Experience with Layer 1 networking and cabling.
• Experience installing/uninstalling and licensing/de‑licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Team‑oriented, able to support departmental policies and procedures with effective communication.
• U.S. Citizen status required due to government contracts; employment contingent upon successful background check and drug test.

• In progress or completion of a Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience in a fast‑paced office environment.
• Linux and macOS skills.

• Office environment with occasional exposure to heat, cold, and allergens during field demonstrations.
• Must be able to lift up to 50 lbs., perform bending, reaching, kneeling, or squatting to access shelves.

Hourly rate: $31.25 – $36.06.

• Incentive bonus plans.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off packages.
• Employee stock purchase plan.
• Paid parental and family leave.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.