Lead Data Analyst - Call Center Operations

Lead Data Analyst

The Lead Data Analyst reviews and approves complex analytics and statistical modeling on large data sets that identify current market sector trends and customer patterns. This job directs the examination and identification of data patterns and trends that help answer business questions and improve decision-making. The Lead Data Analyst oversees the collection of data sources, as well as the analysis and extraction of key data and information.

This job also ensures that data quality meets the organization's information system's needs and requirements.

• Approves mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.
• Analyzes and reviews trends found from modelling to inform other lines of business such as product development and marketing decisions.
• Oversees data mining models, statistical reporting and data analysis methodologies to identify key customer segments and to simulate impact of potential business decisions.
• Develops and presents detailed reports and conclusions for business, finance, and investment management based on data summaries.
• Partners with other areas of the business to model outcome of implementing potential business strategies.
• Manages large, complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.

• University (Degree) Preferred

• 5+ years of experience in data analysis, statistical modeling, or analytics roles, with a demonstrated ability to work with large, complex datasets
• Advanced proficiency in analytics tools and programming languages such as SQL, Python, and R, along with experience using data visualization platforms like Tableau or Power BI
• Proven experience as a data analyst within the banking and/or financial services industry, preferably supporting call center operations
• Demonstrated ability to support leadership and quality assurance teams through reporting, dashboard development, and ad hoc data analysis

• 7+ years of experience in data analytics, including leading large-scale or cross-functional analytics projects in the Banking Industry supporting Call Center Operations
• Demonstrated leadership and stakeholder management experience, including translating complex data insights into business strategies and influencing decision-making across functions

• 5+ Years Required; 7+ Years Preferred

• Physical Requirements:
  
  Sedentary Work

8IC

Posting end date: 6/18/2026

Ever Bank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance

Compensation: $117,300 - $158,700

Additional Details :

Ever Bank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC