Sr Manager, Business Solutions

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

At Edwards Lifesciences, we’re committed to operating with honesty, openness, and fairness. Compliance with the highest levels of integrity is vital to building and maintaining the many trusted relationships that sustain our reputation and credibility. Your dedication to operational excellence will ensure employee business practices meet Edwards’ high ethical standards and continue to enable us to transform patient lives around the world.

The Sr. Manager for Digital Quality will be responsible for managing the sustainability aspects of the ePAC Program. This role will collaborate cross functionally with various areas of the organizations to develop a deep understanding of how Product Distribution Compliance is enabling Marketing, Regulatory, Labelling, Supply Chain and Quality Processes. The successful individual must have a combination of analytical skills, project management understanding, and business acumen with an ability to think enterprise-wide and support global operations.

The Sr. Manager would be comfortable with interacting with upper management, enforcing governance and providing expertise in development of technical solutions to optimize processes and systems.

• Oversee the reengineering and optimization of complex business processes across multiple systems and business functions. Act as a Subject Matter Expert (SME) in business processes in the area of responsibility.
• Evaluate and validate complex functional business requirements against business needs. Translate the needs of business and articulate the functional design to meet requirements.
• Serve as liaison between multi-functional team members and external stakeholders in the area of responsibility. Lead efforts to reengineer and optimize complex business processes and systems.
• Lead the identification of root causes and provide guidance for resolutions for testing and validation of processes and systems, perform complex root cause analysis and troubleshoot complex business processes including testing and researching data integrity/accuracy.
• Provide design and architecture guidance to project teams to execute tactical projects / initiatives.
• Provide leadership and guidance to business solutions administrators on best practices.
• Provide platform guidance to team members on solutions.
• Identify and recommend innovations that significantly enhance efficiency and effectiveness of business processes.
• Other incidental duties.

• Bachelor's Degree in related field, 10 years’ experience of previous related experience or equivalent work experience based on Edwards criteria.
• Certification in related disciplines.
• Experience documenting technical design and requirement definition documents that will be used to implement system capabilities.

• Stay current with latest platform features.
• Experience managing Compliance Systems in the medical device, pharma, biotech, or healthcare related industries.
• Ability to evaluate and analyze moderately complex technical information and global regulatory data, identify driving factors, and recommend courses of action.
• Comfortable interfacing with multiple stakeholders to define acceptance criteria, create use cases and perform acceptance testing.
• Comfortable presenting training materials to system stakeholders.
• Ability to learn and map both business unit and country/region specific product distribution processes.
• Proven successful project management skills.
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability…