Onboarding Experience and Journey Lead

Job Description Workday – Onboarding Experience and Journey Lead Must Have Technical/Functional Skills

• 8–12+ years of experience in:
• HR Technology
• Workday (Core HR / Onboarding)
• Experience design / journey transformation
• Strong, hands‑on understanding of:
• Workday business processes and onboarding capabilities
• Experience in:
• Journey mapping and service design
• Cross‑functional program delivery
• Ability to balance:
• Experience design vision
• Platform constraints and technical feasibility
• Strong facilitation and stakeholder engagement skills

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end‑to‑end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high‑impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross‑functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey‑led, product‑oriented role focused on experience transformation within the realities of Workday and integrated systems.

• Lead the redesign of the end‑to‑end onboarding journey:
• Offer acceptance → Pre‑boarding → Day 1 → First 90 days
• Map current‑state vs future‑state experiences across:
• Employee
• Hiring manager
• HR / operations
• Identify key moments that matter and define target experience outcomes
• ________________________________________

• Translate experience vision into Workday‑enabled solutions
• Work deeply within:
• Workday onboarding frameworks
• Business process configurations
• Notifications, tasks, and workflows
• Ensure experience design is practical, scalable, and aligned with platform capabilities
• ________________________________________

• Diagnose pain points such as:
• Too many steps / handoffs
• Lack of clarity for new hires
• Redundant or manual processes
• Poor manager enablement
• Simplify workflows and eliminate unnecessary complexity
• Drive automation‑first and self‑service‑first thinking
• ________________________________________

• Collaborate across:
• Recruiting (handoff from TA to onboarding)
• Core HR
• IT provisioning
• Learning / compliance
• Payroll / benefits (where applicable)
• Ensure onboarding is not siloed but connected across systems and teams
• ________________________________________

• Design how onboarding experience surfaces across:
• Workday (core system)
• HR Assist / chatbot layer (if applicable)
• Email / notifications / manager tools
• Ensure a consistent and cohesive experience layer, even across multiple systems
• ________________________________________

• Create:
• Journey maps
• Experience blueprints
• Low‑fidelity prototypes (flows, interactions)
• Run working sessions with stakeholders to iterate on solutions quickly
• Validate designs with real user feedback where possible
• ________________________________________

• Define success metrics such as:
• New hire experience score
• Time‑to‑productivity
• Task completion rates
• Manager satisfaction
• Establish a continuous improvement loop for onboarding

Salary Range- $120,000-$150,000 a year