Sr. Business Systems Analyst

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At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status

Exempt

Under the direction of Digital Technology Management, the Senior Business Systems Analyst is responsible for the strategic oversight, operational excellence, and continuous improvement of Kia America’s business-to-business (B2B) enterprise systems, including employee, dealer, and consumer-facing platforms. This role serves as a key liaison between business stakeholders, technology teams, and external service providers to drive enterprise solutions that align with organizational objectives, improve operational efficiency, and enhance user experience.

The Senior Business Systems Analyst (BSA) works closely with various business units and IT service providers to devise optimal solutions for various short-term and long-term enhancements, bug fixes, implement changes, and functional requirements to technical specifications. This position is a leading role in providing valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration.

The Sr. BSA position plays a leading role in resolving complex business challenges through comprehensive analysis, solution design, process optimization, and the implementation of effective system controls, governance frameworks, and technology strategies.

Priority One – 25%

• Own Level 2 functional support for B2B enterprise systems;monitoroperational health; triage incidents;identify root causes; coordinate fixes with IT and vendors; ensure systems support business priorities, internal users, retailers/dealers, and customer-facing processes.

Priority Two – 25%

• Lead discovery sessions; document business requirements, functional requirements, process flows, data flows, user journeys, business rules, assumptions, dependencies, and acceptance criteria; translate business needs into actionable technical specifications and backlog items.

Priority Three – 20%

• Support the full project lifecycle from intake through deployment; define scope; review solution designs; manage Risks, Assumptions, Issues, and Dependencies (RAID) items; facilitate UAT planning and execution; coordinate defect resolution; prepare training, communications, release notes, and go-live support.

Priority Four – 20%

• Oversee the life cycle of changes to business systems and maintain detailed documentation, and perform ad hoc data analysis;validatedata integrity using SQL or similar tools; support Power BI/Tableau reporting needs; define KPIs;identify process improvements;maintaindocumentation; support governance and change management for enterprise systems.

Priority Five – 10%

• Coordinate external vendors, agencies, and IT service providers;facilitatestatus meetings; track deliverables; manage expectations; elevate risks; promote best practices for documentation, system controls, data governance, privacy, and operational support.

• Bachelor’s degree or equivalent experience required. Experience in Automotive CRM or customer journey process is preferred.
• Advanced degree and/or certification(s) are preferred in Business Analysis,…