AI Client Solutions Associate

We are looking for a highly intelligent, resourceful, and AI-first AI Client Solutions Associate to join our team.

This is not a traditional customer success role where the primary responsibility is managing relationships or answering support tickets. We are looking for someone who can be given a problem, understand what is actually happening, determine the best solution, and take ownership of getting it resolved.

You will work at the intersection of clients, AI, product, and operations
. You will help customers successfully use our technology, identify where they are getting stuck, use AI tools to solve problems faster, and work with our product and engineering teams to continuously improve the platform.

We care much more about intelligence, curiosity, resourcefulness, and ability to learn than having years of experience.

• Become deeply familiar with our product and how customers use it.
• Help clients successfully onboard and use the platform.
• Investigate questions, problems, and unusual situations instead of simply escalating them.
• Identify the root cause of an issue before determining the solution.
• Take ownership of problems from initial identification through resolution.
• Communicate clearly with clients throughout the process.

AI should be one of your primary tools for getting work done.

• Use tools such as ChatGPT, Claude, and other AI platforms every day.
• Analyze documents, data, customer questions, and workflows using AI.
• Create prompts and workflows that make repetitive work faster.
• Build simple automations when appropriate.
• Experiment with new AI tools and determine whether they can improve our processes.
• Continuously find ways to accomplish more with less manual work.

We don't expect you to know every answer. We expect you to be exceptionally good at figuring out how to find the answer
.

Because you will work directly with customers, you will often see product problems before anyone else.

• Determine whether an issue is a training problem, product problem, bug, workflow problem, or something else.
• Document problems clearly enough that engineers can understand and reproduce them.
• Recommend product improvements based on what customers actually need.
• Test new features and workflows.
• Help determine whether changes actually solve the original problem.
• Look for patterns across multiple customers rather than treating every issue independently.

We want someone who constantly asks:

• Identify inefficient processes.
• Build better internal workflows.
• Create documentation and standard operating procedures.
• Develop better ways to onboard and support customers.
• Identify tasks that should be eliminated entirely.
• Experiment with new approaches instead of assuming the existing process is correct.

You naturally use AI when researching, writing, analyzing, learning, or solving problems.

When you don't know something, your first instinct is to investigate rather than immediately ask someone else.

You don't need detailed instructions for every task. You can understand an objective and determine how to accomplish it.

You want to understand how things work and why.

You can separate symptoms from root causes and think logically through a problem.

You can become competent in unfamiliar subjects quickly.

You don't need every problem to have a predefined process.

You can explain complicated topics clearly to clients and coworkers.

If something is your responsibility, you follow it through until the underlying problem is actually solved.

We care more about capability than credentials.

• A bachelor's degree or equivalent demonstrated ability.
• 0–5 years of professional experience.
• Strong written and verbal communication skills.
• Demonstrated experience using AI tools extensively.
• Strong analytical and problem-solving abilities.
• Comfort…