ServiceNow Developer

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We’re deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers.

We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

About you

You are a self-driven, conscientious, fiscally responsible, self-aware, passionate and compassionate professional. You are comfortable with ambiguity, eternally curious, and love problem solving. You operate as an owner and work with a growth mindset. You are extremely productive on your own, and act as a multiplier collaborating with others. You are tireless in questioning the status quo and pursue the best answers to the hardest problems to the benefit of the business.

Your focus is strong and capable of context switching and pivoting with the business. In the vacuum of leadership, you assume it.

The Service Now Administrator / Architect to lead the administration, configuration, and optimization of our newly implemented Service Now platform. This is a critical role as we partner with an external implementer to configure and deploy Service Now across multiple modules (ITSM, ITOM, ITAM, CSM). The ideal candidate will help drive long-term platform strategy, ensure operational excellence, and become the internal subject matter expert as we scale our use of the platform.

What You’ll Be Doing:

• Module Configuration and Customization:
  • Configure and maintain Service Now modules including:
    • ITSM: Incident, Problem, Change, Service Catalog, Knowledge
    • ITOM: CMDB, Discovery
    • ITAM: Hardware and Software Asset Management
    • CSM: Customer Service Management
  • Develop and support custom applications, workflows, UI policies, business rules, and UI actions using Service Now Studio and Flow Designer.
  • Create and maintain custom roles, forms, views, and reports to support evolving business needs.
• Platform Administration:
  • Oversee all aspects of the Service Now platform, including updates, patches, configurations, and daily maintenance.
  • Monitor platform performance, health, and security; identify and remediate operational issues.
  • Manage user roles, access control, data integrity, and compliance with internal IT security policies.
• Security and Compliance:
  • Implement role-based access controls, data encryption, and compliance configurations in line with organizational security policies.
  • Support internal and external audits by ensuring configuration and documentation are aligned with compliance requirements.
• Integration and Automation:
  • Integrate Service Now with external systems and applications via REST/SOAP APIs and other integration tools.
  • Automate manual processes to improve efficiency and reduce operational overhead.
• Data Management:
  • Ensure data accuracy and consistency through import sets, transform maps, and regular audits.
  • Design and maintain dashboards, performance analytics, and scheduled reports to support decision-making and operational transparency.
• Stay current with Service Now releases, features, and industry best practices.
• Identify and propose enhancements to improve platform performance, user experience, and business outcomes.
• Participate in planning, testing, and rollout of upgrades and new…