Sr. Analyst, Digital Voice Customer

About the Job:

The Digital Voice of the Customer (VOC) Sr. Analyst should be passionate, curious, and relentless about the customer experience. You will be responsible for proactively tracking, analyzing, managing, and actioning on customer feedback across Taco Bell’s digital channels both outside and inside the restaurant – this includes Ecomm/App experience, and may also intersect with Kiosk and Digital In‑store experience – to drive meaningful improvements in our connected digital experiences, fostering a customer‑centric culture.

You will lead the identification, analysis, and financial impact assessment of emerging issues using platforms, tools and data to quantify impact on business outcomes and subsequently prioritize necessary changes. You’ll then turn insights into action through kicking off additional research, driving tech intake / creating tickets for feature improvements, and enhancements, etc.

This role offers exciting opportunities for growth into new digital territories, as you’ll work closely with leadership to shape the future of Taco Bell’s digital customer experiences across channels, ensuring that customer insights directly influence our digital strategy and product roadmaps.