IT Support

End-User Desktop Support Technician Position Summary

Stanbridge University is seeking a skilled, service-oriented End-User Desktop Support Technician to provide responsive, hands‑on technical support to faculty, staff, and students across the university environment. This position serves as a frontline resource for desktop, classroom, audiovisual, hardware, software, and connectivity support while helping ensure reliable day-to-day technology operations across campus.

This is a highly hands‑on position that combines traditional end‑user support with technology deployment, equipment installation, cabling, classroom and office setup, audiovisual support, and facility technology projects. The successful candidate will be comfortable moving between troubleshooting at a workstation and physically installing or relocating technology equipment.

The ideal candidate is technically capable, dependable, customer‑focused, and willing to take ownership of both routine support requests and the physical work required to maintain and deploy technology throughout a university campus.

• Provide timely, professional technical support to faculty, staff, and students through phone, email, support tickets, and in‑person requests.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, monitors, docking stations, keyboards, mice, printers, phones, and other end‑user peripherals.
• Diagnose and resolve hardware, software, operating system, application, connectivity, and system‑performance issues.
• Support Windows 10/11
  , Microsoft 365 applications, Google Workspace/Admin environments, Chrome OS, Zoom, Box, and other university‑supported technology.
• Troubleshoot basic network and connectivity issues, including TCP/IP, IP addressing, wired and wireless connectivity, and network‑connected devices.
• Deploy and maintain standardized Windows images using Windows Deployment Services (WDS) or comparable imaging and deployment technologies.
• Perform hardware upgrades, replacements, and repairs, including memory installation, peripherals, workstation components, and other system enhancements.
• Support Microsoft Active Directory functions related to user accounts, computer accounts, permissions, and basic access management.
• Install, configure, deploy, relocate, and troubleshoot computers, monitors, printers, phones, audiovisual equipment, cameras, displays, and other technology equipment across university facilities.
• Set up and support classroom audiovisual and instructional technology, including displays, presentation equipment, conferencing technology, cameras, and related systems.
• Perform hands‑on technology installation and infrastructure support, including running, routing, organizing, securing, labeling, and troubleshooting network, telephone, audiovisual, and other low‑voltage cabling.
• Assist with technology build‑outs, office moves, classroom setups, workstation deployments, and new facility installations.
• Set up and configure employee workstations, offices, classrooms, conference rooms, and other university spaces.
• Assist with large‑scale technology deployments and facility transitions, including equipment staging, unpacking, installation, testing, troubleshooting, inventory, cable management, and post‑installation support.
• Move, unpack, assemble, install, and organize computers, monitors, peripherals, cabling, and other technology equipment as required.
• Assist with inventory management, equipment tracking, preparation, deployment, collection, and distribution of university technology assets.
• Document incidents, troubleshooting steps, resolutions, equipment activity, and other support information in accordance with IT procedures.
• Manage assigned incidents and service requests from initial intake…