Specialist, Digital Experience

Description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience.

We are dedicated to transforming experiences for our patients, clinicians, and team members through innovative, enterprise-wide digital solutions. The Digital Experience Specialist serves as the critical bridge between the Product Management team and PDS Health® practice team members, ensuring that new and enhanced product features are effectively communicated, adopted, and embraced across the organization. This individual contributor role is responsible for taking product capabilities directly to end customers, building trainer capability across the field, capturing structured feedback, and channeling insights back to the product team to continuously strengthen the product roadmap.

The Digital Experience Specialist plays a vital role in accelerating time-to-value for digital investments and ensuring that the voice of the end user shapes future product decisions.

Responsibilities

• Partner with Product Managers during ideation and discovery to contribute an end-user perspective, bringing field observations and practice-level workflow context into early product thinking.
• Conduct user interviews and structured observation sessions with dental team members, office managers, and clinicians to surface unmet needs, pain points, and workflow patterns that inform product design decisions.
• Design journey maps, wireframes, and prototypes that translate end-user research and field observations into product concepts, owning the UX design process and ensuring all solutions reflect real-world clinical and operational workflows before development begins.
• Champion new product features and enhancements by delivering clear, engaging, and role-appropriate product demonstrations to end customers, including dental team members, office managers, and clinicians across PDS Health® practices.
• Develop and execute product rollout plans in partnership with Product Managers, ensuring features reach the field in a structured and impactful way.
• Serve as the on-the-ground voice of the product, translating technical capabilities into practical, day-to-day value for end users.
• Coordinate with regional and operational stakeholders to schedule and deliver product walkthroughs, launch events, and adoption sprints.
• Design, develop, and deliver train-the-trainer programs that equip designated super users, office leads, and support center team members to independently support product adoption within their teams.
• Build and maintain a library of adoption resources including job aids, quick-reference guides, video walkthroughs, and FAQs to support ongoing learning.
• Partner with PDS Health University™ and People Services to align training content with organizational learning standards and delivery platforms.
• Certify and coach internal trainers, providing ongoing calibration and performance support to ensure consistent knowledge transfer across locations.
• Design and deploy structured feedback mechanisms, including surveys, focus groups, shadowing sessions, and feedback calls, to gather qualitative and quantitative insights from end users following product releases.
• Synthesize field feedback into actionable themes, patterns, and prioritized improvement opportunities.
• Maintain a continuous feedback loop with Product Managers and Group Product Managers, sharing field observations in a timely, structured, and data-informed manner.
• Document adoption barriers, usability pain points, and unmet workflow needs to inform product backlog refinement and roadmap planning.
• Partner closely with Product Managers to translate end-user…