Distribution Specialist

JOB DESCRIPTION SUMMARY This position will report to the Director, Business Development The Distribution Specialist will be responsible for overseeing the accuracy and timely distribution of health plan identification cards, reviewing daily reports, managing various requests, and ensuring all benefit materials align with the appropriate plan descriptions The incumbent will collaborate with multiple internal teams and will maintain Standard Operating Procedures (SOPs) that minimize errors, maintain high quality standards, and ensure consistent execution of tasks across the team DUTIES AND RESPONSIBILITIESGuidelines/Documentation Develop, implement, and update Standard Operating Procedures (SOPs) to streamline processes, minimize errors, and ensure adherence to consistent work practices across the team

Work with the Software Engineering department to assist in the printing of health plan identification cards

Handle group requests related to reprints, temporary  images, and routing cards to different locations, ensuring they follow the established process

Quality

Use the distribution software, review all health plan identification cards for accuracy and quality review according to accompanying reports prior to release

Maintain the ticketing system, ensuring timely and efficient resolution of requests, prioritization of tickets, and seamless communication between teams to maintain excellent customer service

Ensure that all benefit materials mailed match the benefits of each group with the appropriate plan descriptions, maintaining consistency and accuracy

Manage daily reports in alignment with departmental quality standards, addressing any issues promptly

Track and provide turnaround times for  upon request, ensuring timely and accurate delivery of materials

Other

Utilize all capabilities to satisfy one mission - to enhance the competitiveness and profitability of our members Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning and executing work in a helpful and collaborative manner, being willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating positive impact, and being diligent in delivering results

All other duties as assigned PHYSICAL DEMANDS/WORKENVIRONMENTThe physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to communicate with others The employee frequently is required to move around the office The employee is often required to use tools, objects, and controls This noise level in the work environment is usually moderateQUALIFICATIONSHigh school education or equivalent and one (1) year of distribution quality control experience preferred.

Basic knowledge of computer software programs in distribution card quality control and spreadsheet maintenance.

Detail oriented with a strong commitment to customer service.

Ability to lift 50 pounds on a routine and daily basis.

Ability to file/sort documents with proficient level of accuracy using ticketing systems, spreadsheets, and other relevant software.

Strong organizational and time management skills.