Infrastructure Engineer ll

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world:
Yum! Brands.

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world:
Yum! Brands. Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industryboundaries. We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re  fuel our culture with real people who bring unique experiences.

We inspire and enable our teams and the world to Live Más.

Taco Bell’s In Store Serverless team is seeking an Infrastructure Engineer II to support a suite of AWS-hosted middleware platforms responsible for the enterprise-scale routing of business critical data between Front of House, Back of House, and Above Store systems across Taco Bell restaurants. This role is focused on applying Agile software development methodology to build out our monitoring, alerting, and operational support infrastructure, ensuring the availability, reliability, and integrity of data powering Taco Bell’s interconnected technology ecosystem.

• Monitor, troubleshoot, and support enterprise middleware platforms responsible for routing critical business data between restaurant and cloud infrastructure
• Interface with the product development team, providing detailed root cause analysis to ensure system stability and reduce defect leakage
• Construct and enhance internal tools and applications to bolster the In Store Serverless platform suite by leveraging systems including AWS Lambda, Retool, Claude Code, and Cursor. This role involves creating and refining software solutions that support and optimize operational workflows, platform visibility, and support team effectiveness.
• Leverage our bespoke observability solutions to proactively identify and rapidly resolve production issues impacting platform stability and data integrity
• Work closely with Development and QA teams across the Restaurant Data Router, Back of House Data Router, and HR Middleware platforms to support requirement gathering, testing, validation, troubleshooting, and phased production releases
• Work with L1/L2 IT Support Teams to resolve escalated production incidents and operational issues affecting restaurant technology systems
• Develop and maintain operational documentation, alerting standards, and support procedures to improve incident response and platform resiliency
• Follow Software Development Life Cycle and Taco Bell’s Change Management procedures (Agile)
• Be available for rotational on call during Night and Weekend hours as needed for critical issues (1 week per month)

• At least 2 years SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & SQL…