Market Relations Specialist

Description

The Market Relations Specialist serves as the primary point of contact between SCM and the various insurance carriers we partner with. The individual is responsible for fostering and maintaining strong relationships with carrier representatives, coordinating efforts, and facilitating meetings to keep our team informed about new insurance products, underwriting guidelines, and industry trends. The Market Development and Engagement Manager is instrumental in ensuring effective communication and collaboration between SCM and our carrier partners, ultimately contributing to the success and growth of our business.

• Consistently adhere to high professional standards, exemplifying the company's mission and core values in all daily activities.
• Maintain strong, positive relationships with insurance carrier representatives by consistently providing excellent communication, support, and responsiveness.
• Stay informed about the insurance products, underwriting guidelines, and industry trends offered by each carrier partner to effectively communicate and educate internal team members.
• Maintain strict confidentiality regarding all information concerning clients, carriers, and other sensitive company related information.
• Exhibit leadership qualities and set a positive example for others, inspiring team members to excel and fostering a culture of continuous improvement.
• Demonstrate outstanding customer service skills both internally and externally through effective communication, respect, and integrity in all interactions.
• Demonstrate a proactive commitment to personal and professional development by staying updated on industry best practices and emerging trends in insurance carrier relations.
• Display a positive and respectful attitude while working collaboratively with colleagues, actively contributing as a team member to achieve departmental and company wide objectives.

• Schedule and coordinate meetings with carrier representatives in a timely manner, ensuring that all relative parties are informed and prepared.
• Collaborate with Broker Associates and internal sales team members to strategize, place business with appropriate carrier partners, and promote carrier products and services to clients.
• Gather feedback from internal team members regarding carrier products and services, and provide regular reports to management regarding marketing trends, competitor activity, and opportunities for improvement.
• Monitor production results from each carrier and provide insights to support strategic decision‑making.
• Assist Accounting in tracking and reporting profit sharing, including contingency bonuses across Commercial Lines, Employee Benefits, and Personal Lines.
• Ensure compliance with all regulatory requirements and company policies in all interactions and communications with carrier partners.
• Work towards achieving predetermined goals and objectives related to carrier engagement, product knowledge dissemination, and overall agency growth.
• Foster a collaborative and supportive work environment by actively participating in team meetings, sharing insights and best practices, and offering assistance to colleagues when needed.
• Respond promptly to Senior Leadership and Manager inquiries related to carrier relationships and product offerings.
• Engage in ongoing training and professional development activities to enhance knowledge and skills relevant to the role.
• Comply with company policies, procedures, and regulatory requirements to uphold operational standards and maintain ethical business practices.
• All other duties as assigned

• Bachelor's degree is required, preferably in business, finance, or similar field.
• A minimum 7 years of relevant experience in the insurance industry, with a focus on account management, carrier relations, and marketing.
• Hold current and valid Property and Casualty insurance license.
• In-depth understanding of commercial insurance products, coverages, and policies.
• Excellent verbal and written communication skills including ability to convey complex insurance concepts to internal team members.
• Ability to establish and maintain…