Sr. Manager, QSS Disaster Recovery & Insurance Claim Management

POSITION DESCRIPTION

Qcells Service Solutions (QSS) is a residential solar asset operation and maintenance service company powered by Qcells. QSS set up a design standard and installation guide for EnFin TPO and provide a specialized Quality assurance review service. QSS monitors all assets proactively to resolve any issue, so that maximizes homeowner experience and capital investor’s value.

The QSS Disaster Recovery & Insurance Claim Manager is responsible for leading all aspects of disaster response, damage assessment, insurance claim management, and restoration coordination for the company’s distributed solar asset portfolio. This role ensures timely and effective recovery of affected systems, minimizes downtime, maximizes claim recoveries, and maintains strong relationships with insurance carriers, adjusters, restoration vendors, and internal stakeholders. The ideal candidate will have a strong background in property insurance, customer communication, claim process, with proven experience in the solar, utilities, or related industries.

Third-Party Ownership (TPO) represents one of the fastest-growing segments of the solar industry, driven by rising interest rates and the Inflation Reduction Act. Qcells is strategically positioned to capitalize on this opportunity through its domestic content tax credit advantages, strong dealer relationships, and robust point‑of‑sale financing platform. This position reports to the Head of QSS Post‑PTO and Services, or other personnel designated by the President of the Company.

• Oversee response protocols for natural disasters, severe weather events, and other catastrophic incidents affecting residential solar assets.
• Coordinate with operations, asset management, and field service teams to assess and document system damages.
• Prioritize and manage recovery timelines to ensure safe and efficient restoration of affected sites.
• Develop and maintain a comprehensive disaster recovery plan for all TPO assets.
• Lead the end‑to‑end insurance claim process—from initial notification to final settlement—for property, liability, and business interruption claims.
• Prepare, review, and submit documentation, including photos, reports, repair estimates, and invoices.
• Negotiate with insurance adjusters to ensure fair claim outcomes and maximize recoveries.
• Maintain accurate claim logs, timelines, and communication records.
• Engage with original installers, O&M providers, restoration vendors, and insurers to coordinate inspections and repairs.
• Ensure all parties comply with company safety, quality, and performance standards.
• Collaborate with Asset Management, Finance, and Legal teams on cost allocations, claim audits, and financial recoveries.
• Monitor and report on risk exposure trends across the portfolio (e.g. hurricane, fire zones).
• Ensure insurance coverage is aligned with asset risk profiles and lender requirements.
• Support annual insurance renewals with loss history, claim data, and exposure reports.
• Lead post‑incident root cause analyses and implement mitigation measures.
• Develop standard operating procedures (SOPs) for disaster response and claims management.
• Track KPIs such as claim cycle time, recovery rate, and downtime duration.
• Provide executive‑level reports summarizing events, claim progress, and recovery performance.

• Bachelor’s degree in business, engineering, renewable energy, or a related field required; advanced degree preferred.
• Minimum of 7 years of experience working with companies in the solar industry.
• Strong knowledge of property and casualty insurance, claim negotiation, and contractor coordination.
• Experience managing distributed solar portfolios (residential or commercial TPO preferred).
• Excellent analytical, negotiation, and project management skills.
• Exceptional organizational, communication, and problem‑solving skills.
• Demonstrated ability to manage multiple projects and deadlines simultaneously.
• Strong leadership abilities with a collaborative and customer‑first mindset.
• Advanced level of computer skills, including Microsoft Office applications (Excel, PowerPoint, Word, and Outlook).
• Proficiency in data analysis and…