Support Specialist​/Sr. Support Specialist - Inland Marine

Position: Support Specialist / Sr. Support Specialist - Inland Marine
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team, able to overcome obstacles in the workload and meet timelines by fulfilling underwriting and support responsibilities. This position will handle day-to-day client servicing including managing workflow, addressing underwriting issues, and reinforcing the ease of doing business with Markel by meeting or exceeding agents’ and brokers’ expectations while providing consistent, high-quality service.
The role supports production underwriters by handling less complex renewal business and developing into underwriting less complex new business, allowing underwriters to focus on broker relationships and business development. This position contributes to the attainment of written premium goals, loss ratio targets, and team growth opportunities by providing reliable backup to underwriters and delivering superior customer service.
** Job Responsibilities for Support Specialist
*** Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
* Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
* Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
* Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
* Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
* Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
* Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
* Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
* Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
** Job Responsibilities for Sr. Support Specialist
*** Manage renewal business under the supervision of an Underwriter and move to writing new business - prepare analysis of exposure and present to Underwriter for signoff.
* Able to gather and review information on financial conditions, risk exposure, loss history, and economic trends that may impact the terms and conditions offered to the client.
* Able to extract internal data and research external information to identify trends impacting product line.
* Able to provide basic forms/coverage interpretations and advise on additional coverage needs, understand and evaluate exposures, and underwrite policy change requests.
* Accountable for accurate underwriting documentation/information in account management system and adherence to documentation standards.
* Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
* Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
** US…