Application Support Analyst

Position Summary

The Application Support Analyst will be responsible for the day-to-day support of loan Depot’s critical applications. This individual will be responsible for supporting Microsoft and Mortgage Servicing apps, along with SharePoint, Dynamics and Power Apps.

• Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM, Salesforce, MS Power Apps, MS Power Workflow, MS SQL and Azure Log Analytics.
• Intermediate ability to query logs using Dynatrace and Kibana tools.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Effective organizational and time management skills.
• Exceptional verbal, written and interpersonal communication skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties.
• Ability to participate in the off-hours on-call rotation.
• Work with vendor support teams to identify the root cause and resolve issues.

• Bachelor’s Degree preferred, or three (3) + years’ experience working in a similar field.
• Experience in the Mortgage origination and/or servicing industry preferred.
• Experience with SQL (basic read, update & insert scripting), SQL Management Studio (read, update, insert, and delete scripts), and Power Shell ++ required.
• Minimum of three (3) + years with the following technologies preferred:
• SharePointon Prem and Cloud experience
• Microsoft Office 365 (Visio & Project a plus)
• Active Directory – OnPrem and Azure
• Abilityto read and modify XML’s/JSON
• Black Matter Technologies   ICE LOS (Empower)
• Loan Servicing Support Experience
• Experience supporting applications developed in Angular, React, MS technologies is preferred.

• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $25.96-$38.94 per hour and will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.