Customer Support Representative 2 (ATS Irvine

Customer Support Representative 2 (ATS Irvine)

Astronics Subsidiary Astronics Test Systems

Location Irvine, CA

Joining Astronics Test Systems (ATS) offers an unparalleled opportunity to be part of a pioneering organization at the forefront of automated test technology for aerospace, defense, and other high-reliability industries. As a team member, you will have the chance to work with some of the brightest minds in the industry, collaborating on innovative solutions that make a significant impact on the safety and performance of critical electronic systems worldwide.

At Astronics Test Systems, we foster a culture of continuous learning, growth, and development, empowering our employees to stretch their capabilities and reach new heights in their careers. We are committed to providing a supportive and inclusive work environment that encourages creativity, curiosity, and open communication, enabling you to make meaningful contributions and be recognized for your achievements.

Astronics Test Systems is seeking a Customer Support Representative to join our team. They will perform a wide range of administrative and warehousing functions, including sales order creation, RMA processing, responding to customer inquiries and management of the spares inventory. May participate in various customer-working groups.

• Assist in the administration of the Return Material Authorization (RMA) process for ATS products
• Assign customer RMA numbers for repair orders
• Generate Manufacturing Orders (MOs) for incoming RMAs
• Coordinate the receipt of purchase orders for repair costs, reviews and requests needed changes
• Generate Sales Orders and coordinate the shipment of RMAs back to the customer
• Support the Returned Material Authorization (RMA) process as it applies to the return of faulty specialized parts, components and materials to/from outside suppliers and vendors/subcontractors. Maintain Original Equipment Manufacturer (OEM) records and coordinates RMA activities with the Procurement organization, as required
• Assist in the processing of Parts Requests for customer repairs
• Respond to customers on purchase order, shipping and RMA status inquiries
• Assist in the shipment of consignment parts; maintenance of the proper level of spares in the Irvine spares pool; and internal audits of inventory levels.
• Maintain section filing and other internal administrative requirements as requested
• Create Bid sheets for RMA’s that are TDI

Minimum of two years’ experience in warehousing, customer support or sales administration. Must have competencies in basic Microsoft Office including Excel and Word. Previous technical support experience and/or related certificate preferred, but not required.

For individuals hired to work in California, Astronics Test Systems (ATS) is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience, as well as internal equity. A reasonable estimate of the range for this position is $62,000 - $66,000 / year.

• An offer of employment is contingent on successfully passing a drug test and background check
• Due to federal contract obligations, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee’s authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

• Stay Healthy
  - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
• Save for the Future - 401K & Employee Stock Purchase Plan
• Find Balance
  - Employee Assistance Program & Wellness Program
• Time for You
  - Generous Paid Time Off, Paid Holidays and Paid Parental Leave
• Professional…