Parts Ops and Communications Specialist
Listed on 2026-08-07
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Supply Chain/Logistics
Operations Management, Logistics Coordination, Supply Chain & Logistics -
Business
Operations Management, Supply Chain & Logistics
Parts Ops and Communications Specialist
Company:
Kia America, Inc.
Location:
Irvine, CA, US, 92606
Kia is creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
General
Summary:
The Parts Ops & Communications Specialist is the KUS parts subject matter expert (SME) in Parts Operations with a primary focus on supporting dealer operations, enhancing communication strategies, and ensuring the efficient flow of critical parts. This role is responsible for developing and maintaining Standard Operating Procedures (SOPs), monitoring critical parts supply, and ensuring alignment between KUS and its service providers to meet business needs and customer expectations.
This role directly contributes to Parts revenue generation by optimizing availability of parts in limited supply and supporting dealer sales performance by reinforcing operational excellence with a customer-centric service focus. This position is onsite and located in our Irvine, CA office.
Essential Duties and Responsibilities:
Personally Performed Duties:
- In coordination with Mobis Parts America and other Kia Parts service providers, resolve operational issues, improve service levels, and ensure alignment with KUS standards.
- Provide direct support for escalated dealer issues by collaborating with internal departments and external partners.
- Adjust Parts systems parameters as needed to support dealer operations.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency across dealer parts operations as well as internal Parts programs, such as employee parts purchases.
- Work with PQ and Mobis teams to support service actions launch accuracy.
- Monitor and analyze critical parts supply metrics to ensure availability and minimize backorder risks.
- Track and report on key performance indicators (KPIs) related to parts operations and service providers' performance.
- Support cross-functional projects and contribute to continuous improvement initiatives within the parts operations team.
- Perform ad hoc reporting, administrative tasks, and other duties as assigned by the manager.
Qualifications/
Education:
Bachelor's Degree in a related business field or equivalent combination of education and work experience is required.
Job Requirement Overall Related
Experience:
3–5 years of experience in automotive parts operations, logistics, or dealer support preferred. Experience in…
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