Q & CC] Sr. Reverse Logistics Materials Planner

Position Summary

The North America region for TCL is seeking a key role of Sr Reverse Logistics Materials Planner. This role serves as the primary owner of parts forecasting, supply planning, inventory governance, procurement coordination, and reverse logistics support between HQ China, repair centers, logistics partners, customers, finance, and regional leaderships.

The ideal candidate will have demonstrated expertise in reverse logistics, inventory management, parts usage, parts forecasting, purchase planning, RMA coordination, repair center operations, customer support, and cross-functional stakeholder management. This role requires strong analytical discipline, ownership, and attention to detail to ensure continuous alignment between forecasted demand, physical inventory levels, procurement actions, claim accuracy, and repair program continuity across all North America customers.

Parts Forecasting & Strategic Planning:

• Own and maintain rolling multi-month spare parts forecasts by model, customer, program, and repair center, including T-Mobile, Verizon, Walmart, and other North America customers as applicable.
• Forecast and plan PCBA, handset, service spare parts, reclamation program needs, L3 requirements, EOL demand, swap program requirements, and buyback exposure.
• Continuously adjust forecasts using WIP, existing backorders, current inventory, safety stock targets, yield, part usage trends, repair trends, and customer return behavior.
• Prepare data-backed justifications for Purchase Order (PO), Delivery Transfer (DT), buyback, and expedite requests, ensuring each action is supported by analytical evidence.
• Assess EOL impact and stock sufficiency for legacy models and communicate transition risks to repair centers, customers, RSH, HQ, and leadership.

Procurement Execution & Logistics Management:

• Execute PO and DT uploads and follow through after internal approvals are received.
• Validate part availability, ownership, shipment timing, repair center inventory, and vendor readiness prior to system execution to prevent logistics errors.
• Manage expedite actions and shortage mitigation for critical components, including PCBAs, LCDs, batteries, housings, handset parts, and other high-demand parts.
• Track shipments, ETAs, quantities, and delivery status with logistics partners such as Fed Ex, DHL, UPS, vendors, repair centers, and HQ to support supply chain continuity.
• Coordinate RMAs, rejected units, stock returns, and return flows between vendors, repair centers, customers, and internal teams.

Inventory Governance, Systems & Reconciliation:

• Manage and reconcile HQ and internal systems such as SCS, FSSC, BI, SAP, and other company systems to support customer compliance, inventory accuracy, and audit readiness.
• Perform deep reconciliation between SCS, repair center files, vendor records, SAP, and physical stock on hand.
• Support and lead Physical Inventory (PI) preparation, onsite validation, variance categorization, and discrepancy resolution, including high-value and low-value inventory classifications.
• Clear and reconcile accounts prior to system closures, regional transitions, inventory clean-up activities, or customer program changes to reduce operational and financial leakage.
• Provide recurring inventory health, utilization, cost exposure, and open action visibility to management and stakeholders.

Claims, BRE / DOA & Financial Support:

• Manage BRE and DOA validation from accounting, returns, and inventory perspectives for each customer.
• Review and validate Dead on Arrival (DOA) versus Business Rule Engine (BRE) classifications to support accurate claim handling and customer compliance.
• Cross reference IMEI, model, customer, HQ records, system classifications, and supporting documentation to prevent incorrect, duplicate, or unsupported claims.
• Create, correct, issue, and close credit memos and Credit Note Requests (CNRs) in coordination with HQ, finance, accounting, and relevant customer support teams.
• Support labor fee and repair tier discussions by model, including low-tier and mid-tier classifications, when technical or operational context is required.

Vendor, Customer & Stakeholder Coordination:

• Serve as the day-to-day operational interface for SBE USA, SBE Canada, HQ China, logistics partners, procurement contacts, local teams, repair centers, customers, finance, supply chain, quality, and other regions.
• Participate in regular calls with repair centers to review KPI performance related to material availability, repair parts, PCB usage, parts consumption, shortages, and open escalations.
• Participate in regular calls and meetings with customers, local teams, headquarters, repair centers, and internal stakeholders as needed.
• Escalate and follow up on missing stock, non-responsive vendors, shipment discrepancies, system mismatches, delayed shipments, and other operational blockers.
• Work closely with Supply Chain, Quality, Finance, Repair Operations, HQ, and regional teams on special projects, parts management,…