Customs Brokerage Team - Supervisor

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Supervises daily customs brokerage operations and supports accurate, timely, and compliant processing of import entries. Coordinates workload, reviews entry quality, resolves operational issues, coaches team members, and escalates significant compliance or customer matters to management.

• Supervise daily entry, ISF, PGA, document review, and release-monitoring activities.
• Assign and balance workloads based on volume, priority, and service requirements.
• Review entry documentation, classification support, valuation, and PGA data for accuracy.
• Monitor rejects, holds, exams, missing documents, and aging shipments; coordinate timely resolution.
• Provide technical support for CBP and PGA inquiries, including CF28 and CF29 matters.
• Perform quality audits and ensure adherence to SOPs, customer instructions, and compliance controls.
• Coach team members, answer operational questions, and reinforce consistent work practices.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal departments.
• Track operational exceptions and report significant risks or service issues to management.
• Prepare productivity, quality, backlog, and exception reports.
• Support onboarding, training, and cross-training of brokerage personnel.
• Assist with customer issue resolution and corrective-action follow-up.
• Participate in system testing, SOP updates, and process-improvement projects.

Travel requirement: 10% domestic travel

$74,500 - $84,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

* Benefits may vary by location. All benefits pursuant to Company policy

• Strong knowledge of CBP regulations and customs entry operations.
• Experience with ACE/ABI, PGA filings, and entry-quality review.
• Leadership, coaching, and workload-coordination skills.
• Strong analytical, problem-solving, and escalation skills.
• Ability to make advanced decisions, provide problem-solving resolutions are required
• Excellent customer service and communication skills.
• Advanced Microsoft Excel and reporting skills.

• HS Diploma/G.E.D.
• 7-10 year of Customs Brokerage, Import Compliance, Freight Forwarding experience
• 1-3 management/supervisory experience

• Bachelor's Degree
• 7-11 years of Customs Brokerage, Import Compliance, Freight Forwarding experience

4-7 management/supervisory experience

• Customs Broker License

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be…