Water Heater and Boiler Technician

Water Heater and Boiler Technician - NEW POSITION DUE TO GROWTH!

Quality Assurance

Irvine, CA

Full-Time

The Water Heater & Boiler Technician is responsible for analyzing, inspecting, and testing returned products. In addition, this position will be responsible for assisting Quality Assurance and Technical Support with issue resolution and product identification. The ideal candidate for the Water Heater & Boiler Technician position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from Quality Assurance and Warehouse leadership.

The post holder should have experience with good communication skills and an aptitude for attention to detail.

• Create, manage, and share quality reports relating to water heater and boiler product issues
  • Extract, clean, update, and maintain comprehensive data on all water heater and boiler product issues
  • Communicate quality issues or discrepancies to management in a timely manner
  • Analyze and research technical details of each issue to determine the root cause
  • Follow up with contractors to collect information on installation, service, and feedback
• Test water heaters and boilers in a laboratory setting
  • Verify and replicate product failure
  • Determine the root cause of product failures by troubleshooting
  • Identify resolution actions and provide troubleshooting guidelines to Technical Support
• Assist with product identification
  • Coordinate with QA and Technical Support to identify and ship out needed products
  • Collaborate with Engineering teams on improvements and component exchanges
• Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
• Travel to Field Sites
  • Visit field site to conduct root cause investigation and analysis of concerning issue(s)
  • Report findings to QA Management Team with detailed description and pictures

• Four-year STEM focused degree from an accredited college/university required
• Advanced in Microsoft Office, specifically Excel and Power Point
• Extensive organizational skills, be able to prioritize tasks
• Effective time management and organizational skills
• Able to manage productivity goals and quality standards
• Excellent attention to detail
• Ability to physically lift units with assistance up to 75 pounds in weight

• Technical knowledge of water heaters, boilers, and HVAC products highly preferred
• Ambition to grow and take on new assignments/skills as needed
• Collaborate effectively within the department and cross-functionally

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

$27.00-$28.00 per hour (DOE) plus annual bonus opportunity!

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts:
  Health and/or Dependent Care
• 11.5 Paid Holidays per calendar year
• Paid Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to 5%
• Employee discounts on Navien products
• Discounted Tickets-hotels, amusement parks, sports events
• On site EV Chargers
• Life Style Spending Account:
  You choose-- gas, pet care, financial advisor, gym membership
• Tech Stipend
• Monday Lunches

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration…