Executive Director of Community Management
Listed on 2026-02-16
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Management
Business Administration, Operations Manager
ROLE: Executive Director of Community Management
SALARY: $105,, plus bonus program
LOCATION: Irvine, CA
HOURS: Monday - Friday, 9am - 5pm, plus evening meetings as required
WHO WE ARE:Our company values drive the way we conduct business and serve our communities.
Our mission is simple: through reliable and responsible leadership, to promote harmony and goodwill in every HOA we serve, offering creative ideas and best practices that help communities and their leaders grow competently together.
Our company lives and breathes a culture centered on making sound business decisions while personally and professionally contributing to the wellbeing of community associations and our society.
ABOUT THE ROLE:Executive Director of Community Management will provide a high degree of leadership, support, guidance and expertise to their team of Directors of Community Management, Community Managers, and association clients. Day-to-day duties and responsibilities play a crucial role in the company’s success and performing in a highly professional and ethical manner while maintaining confidentiality.
This position will collaborate with the Executive Team and the Community Management team to ensure company and client retention, client satisfaction, deadlines are met, and overall processes and procedures are followed. This position will be responsible to proactively address issues for our clients and the Company. Duties include, but are not limited to, management of a limited accounts, management accounts either temporarily or during transition due to the needs of the department, and supervision of Directors of Community Management and other Community Management team members.
PRIMARYRESPONSIBILITIES Management of Directors of Community Management and other Community Management Team Members:
1. Provide exemplary professional, ethical, consistent, and respectful leadership and mentoring.
2. Manage and develop a team of Directors and Community Managers.
- Prepare CMLT meeting agendas and materials.
- Provide input for monthly managers’ meetings.
- Review and update switchboard status.
- Resolve performance issues with team members.
- Mentor and develop potential leaders.
- Identify team members needing additional or specialized training.
- Approve time-off requests for team members under supervision.
- Ensure coverage during absences and vacations (emails, phone calls, on-call rotation).
- Conduct performance evaluations within company guidelines.
- Participate in interviews for qualified candidates.
- Assist in disciplinary actions as needed.
3. Ensure company timelines and deadlines are consistently met.
4. Respond promptly to calls and emails — same-day if possible.
5. Ensure company policies, procedures, and standard templates are consistently followed.
6. Review Directors’ Reports for content, accuracy, and compliance with company standards.
7. Review Annual Calendars to ensure items are completed and scheduled appropriately.
8. Review meeting minutes for:
- Accuracy and corrections needed
- Standard verbiage
- Potential liability issues
- Management extras
9. Verify all signed minutes are scanned and saved in Vantaca.
10. Regularly review Vantaca:
- Team Member Messages – Weekly
- Team Member Action Items – Weekly
- Documents – Monthly
- Action Item Reports – During Directors’ Report process
11. Review mail-outs and billing inserts for accuracy, liability issues, and compliance.
12. Review Action Item Reports (AIR) for content, accuracy, liability, and compliance.
13. Review Management Reports with team members to address projects, insurance claims, lawsuits, and workload distribution.
14. Ensure Managers and Directors submit management extras for work performed outside the Management Contract.
15. Ensure Community Managers understand and adhere to contractual obligations for each association.
16. Complete assigned items for Internal Transitions for your team members.
17. Update and maintain account transition tracking log in Teams.
18. Attend association meetings for Community Managers under supervision (at least annually) to evaluate performance and board relations.
19. Communicate with Boards (quarterly, semi-annually, or as needed) to ensure client satisfaction.
20. Visit communities…
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