Director, Ancillary Services and Commercial Leasing

Overview

The Director, Ancillary Services and Commercial Leasing leads enterprise-wide initiatives that create new ancillary income streams, optimize ROI, and elevate the resident and tenant experience across a diverse multifamily portfolio. This role is responsible for designing, executing, and scaling innovative ancillary service programs—including amenities, technology partnerships, convenience offerings, and value-add services—while also overseeing commercial (retail) leasing strategies. Reporting to the Vice President of Investment Management, the Director brings strong financial, operational, and strategic expertise, a passion for innovation, and a proven ability to turn ideas into measurable business results.

The location is Irvine Regional Office (Derian), Irvine, California. Position Type:
Regular.

Leadership & Strategy

• Lead the creation, innovation, and expansion of ancillary services programs that generate meaningful revenue, increase NOI, strengthen portfolio performance, and enhance the resident and tenant experience.
• Identify and evaluate new income opportunities, including vendor partnerships, amenity programs, digital services, convenience solutions, and technology-based offerings that drive scalable ROI.
• Build business cases for new initiatives through financial modeling, market analysis, and ROI forecasting.
• Oversee and guide the commercial (retail) leasing team, ensuring effective marketing of vacant spaces, lease negotiations, renewals, and tenant mix optimization.
• Partner with senior leadership to define goals, KPIs, and the long-term strategic direction of ancillary services and commercial leasing.
• Monitor regulatory developments at local, state, and national levels that impact ancillary income strategies or commercial leasing operations.
• Lead, mentor, and empower the team, ensuring alignment with company goals and consistent delivery of high-impact ancillary services and leasing results.
• Maintain departmental budgets and forecasts, providing actionable insights and data-backed recommendations.

Cross Departmental Collaboration

• Collaborate with internal teams including Operations, Marketing, Legal, Insurance/Risk, IT, Finance, Construction, Asset Management, Facilities and HR to ensure successful program implementation and outcomes.
• Provide actionable recommendations to Investment Management leadership to maximize portfolio performance.
• Build and maintain strong vendor partnerships aligned with investment and income strategies.
• Cultivate and sustain productive relationships with commercial tenants to improve satisfaction, retention, and long-term performance.

Staying Current on Industry Trends

• Continuously research and stay up to date on emerging trends and best practices in tenant engagement, amenities, commercial leasing strategies, and technology solutions to enhance the overall resident/tenant experience.
• Develop a deep and comprehensive market understanding and competitive analysis by understanding sales, traffic trends, demographics, and leasing visions for the commercial portfolio of properties.
• Analyze competitor offerings and monitor and assess new technologies to proactively introduce innovative programs and services that increase and improve resident/tenant satisfaction and ROI.

• Bachelor’s degree in Business Administration, Operations Management, Real Estate, or related field required;
  Master’s degree preferred.
• 8–10+ years of proven experience leading ancillary services with a demonstrated ability to build, scale, and optimize revenue-generating programs across a large portfolio.
• Knowledge in commercial (retail) leasing, including market analysis, tenant mix optimization, negotiations, and long-term portfolio strategy.
• Minimum 5+ years of people leadership experience, with a strong track record of developing high-performing teams and guiding organizational change.
• Demonstrated, in-depth expertise in designing, implementing, and scaling ancillary revenue programs, including amenities, technology partnerships, convenience services, and value-add offerings—with a proven track record of driving NOI growth and operational excellence within a…