Community Manager II

Due to the size of this Property, the Community Manager II (“CMII”) works side by side with a Regional Director to provide the day-to‑day onsite management of the Property. It is contemplated that the CMII and the Regional Director will manage the Property and its staff cooperatively and in partnership, and that their duties may overlap to some extent and as needed.

However, the CMII will be primarily responsible for administrative operations (i.e. financial management, accounts receivables, accounts payable, coordination with corporate office administration), as well as general supervision of on‑site staff (employees, contract workers and vendors). The Assistant Community Manager will report directly to the CMII. (The Regional Director will be primarily responsible for sales, marketing and resident services, and the Resident Relations Manager will report directly to the Regional Director.)

The Community Manager will be generally responsible for employee relations at the Property, and will lend support to, and work with, the Regional Director in regard to employee relations matters involving leasing or resident services staff. The Regional Director will handle all customer service matters, including those related to facilities and maintenance, and the CMII will oversee, and work with facilities and maintenance management on, restoration or resolution of issues related to the physical condition and appearance of the Property, and the operation of the facilities.

The CMII provides necessary leadership, guidance, and motivation to staff to ensure a positive and efficient working environment; ensures responsive, high‑quality service to internal and external customers; and manages in accordance with the Company’s business objectives and policies to achieve profitability, along with a safe and pleasant high quality living environment for all residents. This position has access to highly sensitive financial information and business plans of the company, and requires a high level of discretion and absolute confidentiality in regard to confidential business information and trade secrets.

• Manages and provides leadership to the property management team (including Assistant Community Manager, and leasing, resident services and maintenance staff), to ensure prompt, courteous, superior customer service.
  • Participates in and/or makes recommendations regarding recruiting, hiring, corrective action, discipline and firing decisions.
  • Supervises and directs work, assesses performance, recommends performance improvement and other corrective actions, reviews and approves work schedules and time off requests, ensures accurate reporting of work time, and, in cooperation with Human Resources and other managers, provides training, as needed.
  • Receives and, in cooperation with Human Resources, handles employee disputes, concerns and complaints. (To the extent leasing or resident relations staff are involved, the Community Manager II will handle in coordination with the Regional Director . The Regional Director will be involved in dispute resolution or investigation of concerns and complaints regarding employees, other than leasing or resident services, only at the request of the Community Manager II, or as needed.)
  • Possesses general knowledge of and responsible for compliance, with respect to Property employees, with applicable labor and employment laws; assists in development, administration and enforcement of employee policies.
• Oversees and may assist Assistant Community Manager I in rent collection process, and collection of other fees, in accordance with lease agreements and Company procedure, to ensure timely payment.
  • Coordinates with, and assists, Company attorneys, as necessary, to process evictions.
  • Planning, negotiation of and processing lease contracts and lease renewals.
• Assists Regional Director , and other members of the team, with administrative operations, as needed, to maximize rent revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions. Includes processing and distributing delinquency notices, making collections…