Senior Manager, Division Operations

Position Title: Senior Manager, Division Operations

Location: Irvine, CA

Reporting To: Division President

Status: Exempt, Full-Time

Salary: $70,000 - $90,000/Annually DOE

Company Profile: The Management Trust is an employee‑owned real estate and property services firm with deep roots in community association management. Our mission is “Inspiring each other to take ownership of our potential,” and that belief shapes how we serve our clients, support our teams, and strengthen the communities entrusted to us. We bring together practical experience, specialized knowledge, and integrated services to help clients protect assets, reduce risk, simplify operations, and create long‑term value.

While community management remains central to who we are, our broader platform allows us to support communities, properties, districts, developers, and other real‑estate needs with greater accountability and perspective. As the only 100 % employee‑owned community management firm in the nation, our Employee Owners are encouraged to think like owners, build lasting relationships, anticipate client needs, and continuously improve how we work.

The Senior Manager, Division Operations is a leadership role responsible for providing exceptional customer service and quality administrative support to our local Association Management Division. The role includes partnering with local office, department and executive leadership, community managers, division accounting and cross‑functional company departments to ensure departments meet company and division operational requirements, performing special projects/research, and establishing and implementing documentation to focus on division adherence to overall company systems and practices.

The key focus for this role is supporting, developing, and engaging a team of administrative staff.

• Supervise remote support staff team members to ensure staff are successfully meeting the standards and practices of the Company, job descriptions and assigned workflow functions.
• Conduct review of new‑hire onboarding program to ensure all onboarding and assigned training modules are completed.
• Partner with Division Accounting for key high‑volume seasonal events such as Association tax and audit season, ensuring engagement letters and tax filings are completed accurately and submitted to the CPA in a timely manner.
• Leverage internal systems and reports to coordinate with Division Accounting and office leadership to ensure all client budgets are completed on schedule, in alignment with fiscal year deadlines and established internal processes.
• Develop and maintain the Division’s annual meeting calendar, partnering with office leadership to ensure all deadlines are met and key milestones are accurately drafted, managed, and executed in alignment with established timelines.
• Review and report on internal system usage, response times, and operational data across company platforms, including Text Trusty, Vantaca, time tracking, phone/call logs, Board member terms, Vantaca IQ, and PowerBI.
• Support documentation and review of information surrounding client turnover, bringing challenges, and leading discussion around opportunities for improvement to the attention of local and executive leadership.
• Supervise and monitor remote team member performance, attendance, and scheduling to ensure adequate operational coverage; provide coaching, counseling, and ongoing development to drive performance improvement and accountability.
• Lead regular individual and team meetings to communicate departmental priorities, updates, and best practices, while preparing comprehensive performance assessments for annual reviews in partnership with Division Leadership and key stakeholders, including Regional Managers and Community Association Managers.
• Assist in creation of Division templates and standards for team members.
• Act as a conduit to bring operational concerns and issues from the team to the Division Leadership.
• Coach and train new team members in accordance with Division and Department policies and procedures; complete and/or oversee all onboarding requirements.
• Ensure remote team retention…