Assistant Community Manager II

Responsible for, along with the Community Manager II, the day‑to‑day onsite management of large‑sized property, including planning, marketing, leasing, supervision of all on‑site staff (employees, contract workers, and vendors), financial management, administration, and general oversight of residential services, as well as physical condition and appearance of the Property and operation of the facilities. In conjunction with the Community Manager II, provides necessary leadership, guidance, and motivation to staff to ensure a positive and efficient working environment.

Provides responsive, high‑quality service to residents and prospective residents. Manages in accordance with the Company’s business objectives and policies to achieve profitability, along with a safe and pleasant living environment for all residents. In the absence of the Community Manager, assumes overall community management responsibilities. This position has access to highly sensitive financial information and business plans of the company, and requires a high level of discretion and absolute confidentiality in regard to confidential business information and trade secrets.

The Assistant Community Manager II duties and responsibilities include, but are not limited to, the following. While the Assistant Community Manager II shares responsibility for these duties with the Community Manager, due to the size of the property, the Assistant Community Manager II is often required perform these duties and make management level decisions independently, with little or no supervision:

• Responsible for ensuring the Property is and remains appealing to prospective residents, including by inspecting all model units and touring the grounds daily.
• Responsible for overseeing, monitoring and approving leasing transactions.
• With the Community Manager, works with Regional Director to effectively advertise vacancies.
• Understands and ensures compliance with all fair housing laws.
• Responsible for reviewing and approving applicant files prior to move in to ensure compliance with resident screening guidelines and other Company policies.
• Responsible for supervising apartment turnover process (including move‑in/out inspections, processing applications, and monitoring unit “make‑ready” requirements). Minimize unit “down-time” and vacancy loss due to turnover.
• Responsible, with the Community Manager, for developing effective resident retention programs designed to ensure resident satisfaction with the Property and reduce resident turnover.
• Develop and enforce lease renewal policy.
• Ensures timely follow up with residents regarding maintenance service requests, prompt response to resident complaints, concerns, etc.
• Develops and maintains courteous, cooperative, and professional business relationships with residents, prospective residents, residents’ guests.
• Ensures timely and effective communication with residents.

• Responsible for managing and providing leadership to a team consisting of leasing, resident services and maintenance personnel, to ensure prompt, courteous, superior customer service.
• Participates in recruiting, hiring, discipline and firing decisions, developing and implementing personnel practices and policies.
• Supervises and directs work, assesses performance, recommends performance improvements and other corrective actions, reviews and approves work schedules and time off requests, ensures accurate reporting of work time, and, in cooperation with Human Resources and other managers, provides training, as needed.
• Shares responsibility with the Community Manager to receive and, in cooperation with Human Resources, handle employee disputes, concerns and complaints.
• Possesses general knowledge of and responsible for compliance, with respect to Property employees, with applicable labor and employment laws; assists in development, administration, and enforcement of employee policies.

• Responsible, with property management team, for establishing “5 Star, Red Carpet, Customer Service Experience”. (This includes, but is not limited to, ensuring all resident…