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Head of Service Loyalty & Ownership Experience

Job in Irvine, Orange County, California, 92713, USA
Listing for: Kia America
Full Time position
Listed on 2026-08-14
Job specializations:
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 140000 - 195000 USD Yearly USD 140000.00 195000.00 YEAR
Job Description & How to Apply Below

Kia America is seeking a National Manager, Service Loyalty & Retention, to lead nationwide service retention, loyalty, and ownership experience initiatives. This role partners across Corporate, Regional, Field, and Dealer organizations to improve customer engagement throughout the ownership lifecycle, including digital platforms and evolving customer technologies.

Responsibilities include developing strategic initiatives, driving execution, and measuring outcomes such as NPS, loyalty, and

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