Escalated Case Operations Manager — Automotive
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-08-22
Listing for:
KIA Motors Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
Operations Management, Business Administration, Regulatory Compliance Specialist
Job Description & How to Apply Below
Kia Motors Group seeks an Escalated Case Administration Manager to oversee the Escalated Case Administration team and ensure timely handling of complex customer cases. You will coordinate with field teams and management to improve repair processes and customer satisfaction.
The role emphasizes monitoring, dispute resolution, and compliance with state/federal requirements, with occasional travel and varying shifts to support dealers and regions.
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