Director, Operations

JOB TITLE:DIRECTOR, OPERATIONS
REPORTING TO:EXECUTIVE DIRECTOR
DEPARTMENT:UNITED FOR FINANCIAL SECURITY
POSITION:FULL-TIME/EXEMPT

The Director, Operations for United for Financial Security (U4FS) provides strategic leadership and operational oversight to ensure the success and sustainability of a complex portfolio of programs. This role is responsible for building a strong operational infrastructure, driving program excellence, and ensuring measurable impact through data-driven decision-making. The Director will play a critical role in aligning resources, partnerships, and processes to advance U4FS’s mission of improving financial stability for individuals and families.

• Strategic Leadership & Planning
  • Develop and manage the U4FS program calendar, work plans, and timelines to ensure seamless execution of initiatives.
  • Lead strategic planning efforts to align programs with organizational goals and community needs.
  • Identify and implement opportunities for service integration across U4FS and other OCUW initiatives.
• Financial & Operational Management
  • Oversee program budgets, ensuring fiscal responsibility and alignment with grant requirements and organizational priorities.
  • Monitor financial performance and recommend adjustments to optimize resources.
• Data, Evaluation & Reporting
  • Lead data collection, analysis, and evaluation to measure program outcomes and inform continuous improvement.
  • Ensure timely and accurate completion of grant reports, funder deliverables, and compliance requirements.
• Partnership Development & Community Engagement
  • Build and maintain strong relationships with partner agencies, employers, community organizations, and other stakeholders to enhance service delivery.
  • Represent U4FS in community coalitions, committees, and collaborative initiatives to strengthen visibility and impact.
• Team & Organizational Collaboration
  • Coordinate with internal departments to align marketing, fundraising, and program strategies.
  • Organize and facilitate internal meetings to ensure accountability and progress toward goals.
• Innovation & Sustainability
  • Support the strategic growth and long-term sustainability of U4FS programs through innovative approaches and resource development.
  • Stay informed on emerging trends and best practices in financial security and community development.
  • Other duties as assigned.

• Minimum of 5 years of progressive leadership experience in nonprofit, public, or private sector operations.
• Bachelor’s degree in nonprofit management, public administration, business administration, or related field preferred.
• Proven expertise in project management and leading large-scale community initiatives.
• Strong understanding of social, economic, and political issues impacting Orange County or similar communities.
• Exceptional leadership, communication, and organizational development skills.
• Ability to engage and collaborate with diverse communities and stakeholders.
• Skilled in team building, group facilitation, and strategic planning.
• Proficient in Microsoft Office Suite; experience with data management systems preferred.
• Self-starter with a goal-oriented mindset and adaptability to change.
• Strong relationship-building skills with staff, partners, and volunteers.
• Commitment to equity, inclusion, and culturally responsive practices.
• Valid California driver’s license, access to a car, insurance, and a good driving record.

• Commensurate with experience, education, and market, $90,000-$120,000. Competitive benefits.

• Customer Service
  - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and…