Fire Service Supervisor

About Us

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care.

Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full-time

Job Summary: Fire Service Supervisor will report to the Service Manager and serve as a technical and operational leader for the security and life safety team. The Fire Service Supervisor is responsible for leading and supporting the fire alarm service team while ensuring the highest level of customer satisfaction, technical excellence, regulatory compliance, and profitability. This position oversees the daily operations of fire alarm service technicians, inspection personnel, and subcontractors, with a primary focus on Notifier systems and other major fire alarm platforms including Fire-Lite, Silent Knight, Potter, and integrated life safety systems and are maintained to the highest standards.

Leveraging deep expertise in Fire Systems, this supervisor will manage service workflows, optimize project financial health through accurate billing and change-order identification, and act as a senior liaison between sales, operations, and external clients to resolve complex building security issues.

Responsibilities:

• Lead, mentor, and supervise assigned employees, including performance management, training, career development, annual reviews, compensation administration, and day-to-day support to achieve productivity, quality, and safety objectives.
• Ensure compliance with NFPA 72, OSHA regulations, local Authority Having Jurisdiction (AHJ) requirements, applicable building and fire codes, and company safety policies.
• Oversee service operations, including scheduling, service agreement (TSA) fulfillment, inspection and service delivery, documentation accuracy, billing, collections support, technician productivity, utilization, and service profitability.
• Review inspection reports, identify deficiencies, and coordinate timely customer proposals, corrective actions, and resolution of outstanding issues.
• Serve as the primary technical escalation point for complex customer issues, troubleshooting efforts, system performance concerns, and critical service events.
• Collaborate with sales, operations, and project teams to provide technical expertise related to estimating, project planning, resource requirements, system design, and customer solutions.
• Identify, document, and support change order opportunities while ensuring contractual requirements and customer expectations are clearly understood and achieved.
• Coordinate with customers, consulting engineers, contractors, building owners, and internal stakeholders to ensure successful project execution, system performance, and customer satisfaction.
• Support system installation, startup, commissioning, troubleshooting, maintenance, and ongoing service activities for fire, life safety, and building automation systems.
• Assist in resolving building operating issues, ensuring systems remain code-compliant, operationally efficient, and aligned with customer requirements.
• Maintain accurate project and service documentation, including work orders, timesheets, startup and commissioning records, software backups, as-built drawings, operation and maintenance manuals, and other required reports.
• Support project turnover activities between operations and service teams to ensure seamless customer handoff and ongoing support.
• Provide technical guidance, training, and…