OluKai, melin, Roark; Tradewind Services) Senior Manager, Operations Program Management

Who We Are:

Archipelago Companies, a portfolio of highly successful consumer lifestyle brands, is seeking a talented and passionate individual with an entrepreneurial mindset to join our team. Our brands, including Olu Kai, Melin, Roark, and Tradewind Services are leaders in their respective markets, offering high-quality products and authentic marketing stories direct to consumers. At Archipelago Companies, we pride ourselves on our commitment to integrity, and we strive to create a culture of excellence in everything we do.

If you are a driven and innovative individual with a passion for consumer brands, we invite you to apply for our open position and become a part of our dynamic and growing team.

The Senior Manager, Operations Program Management is a leadership role within the Tradewind Services Operations Program Management function, reporting to the Director of Operations, Program Management. This role serves as the organization’s order-to-cash subject matter expert — leading the EDI team, surfacing technology enhancement needs, helping build out a formal Sales Operations construct, and serving as the trusted relationship point between Operations and brand leadership.

This is a hands-on role: the Senior Manager is expected to roll up their sleeves and personally work EDI processing and account issues alongside the team whenever volume, absences, or escalations require it.

• Lead, coach, and develop the EDI team, setting individual and team performance goals, conducting regular one-on-ones, and leading formal mid-year and annual performance reviews.
• Oversee the team’s day-to-day execution of EDI processing, ensuring accurate, timely, and compliant order flow across all accounts, and personally stepping in to process transactions or cover open volume during peak periods, absences, or escalations.
• Own the chargeback and non-compliance resolution process at a program level, tracking trends across the account portfolio and reporting findings and recommendations to the Director of Operations, Program Management.
• Serve as the escalation point for complex account or integration issues, and own relationships with third-party EDI platform providers.
• Partner with and provide oversight and support to the Inventory Optimization Manager on allocation decisions, helping align allocation priorities with order flow, fulfillment needs, and account-specific requirements.

• Serve as the department’s order-to-cash subject matter expert, standardizing core processes, reporting, and KPIs — such as order processing accuracy, on-time EDI transmission, and chargeback rate — across the full order-to-cash lifecycle.
• Own orderbook visibility and on-time-in-full (OTIF) reporting across TWS Clients, partnering with Planning, Distribution, and Sales to identify fulfillment risk and drive resolution.
• Support End of Month Landing alignment as it relates to EDI readiness, identifying risks and opportunities tied to product availability and DC capacity.

• Serve as a technology first-responder for EDI systems issues, driving initial troubleshooting and escalating to the Director of Operations, Program Management or outsourced platform providers as needed to minimize impact to business operations.
• Support ERP and platform implementation and testing efforts as a subject matter expert on EDI and order-to-cash processes, ensuring changes are adopted with minimal disruption to order flow.
• Complete special projects and other tasks as assigned by the Director of Operations, Program Management.

• Partner with the Director of Operations, Program Management to help…