Digital Customer Experience Manager

Company Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

Digital Marketing

Digital Engagement

Professional

Irvine, California, United States of America

Johnson & Johnson Med Tech is hiring a USA Digital Customer Experience Manager for its Aesthetic and Reconstruction Business, based in Irvine, CA.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer.

Patients are waiting!

Your unique talents will help patients on their journey to wellness. Learn more at

We are looking for a USA Digital Customer Experience Manager reporting in the Head of Digital, Global Strategic Marketing (GSM) for the Aesthetic and Reconstruction Business, based in Irvine, CA. We are redefining possibilities in breast aesthetics by delivering a comprehensive portfolio of science-based, evidence-backed solutions designed to help women maintain, enhance, and restore their confidence, self-esteem, and quality of life.

Are you a commercial and sales minded individual that is a true great teammate and thrives in a fast paced exciting environment? In this role, you will be responsible for consumer and HCP websites, develop patient journey mapping, identifying key insights and creates marketing materials, and ensures compliance with regulatory standards. Working collaboratively with cross‑functional teams, agencies, and partners. You will leverage market insights and new technologies to optimize digital campaigns and elevate brand presence.

Strong analytical, leadership, and project management skills are essential, along with experience in medical device marketing and outstanding experience in digital, channel and content strategy.

• Develop, manage and optimize digital promotional campaigns ensuring alignment with global strategy.
• Develop wireframes, email campaigns, social content and digital communication across all platforms.
• Has experience in content production.
• Manage and maintain the US consumer and HCP websites to ensure that branding and messaging are accurate and consistent with brand strategy and adhering to promotional integrity compliance requirements.
• Work with operations team to identify key area of improvement for eCommerce platform. Identify issues and provide solutions for our customers.
• Assist with the development of consumer, and patient marketing, promotional, and educational campaigns and materials for both on and offline materials.
• Maintain and update patient brochures, discussion guides, and other patient‑facing materials, ensuring accuracy and compliance.
• Manage, maintain and update all portfolio claims that need to be renewed or deleted to keep up to date claims compliant. Ensure all materials are appropriately submitted through copy review process.
• Assist in the development and execution of content management and consumer journey initiatives for brand working collaboratively with other marketing partners.
• Help supervise marketplace and competitor trends via their digital footprint/approach, professional publications/databases, conferences, etc. and anticipate marketplace and competitive issues.
• Support and/or…