Associate Director of Customer Engagement and Education

Cellese, Inc. | AnteAGE is a regenerative aesthetics company dedicated to advancing the science of skin health through evidence-based innovation. Cellese develops and markets AnteAGE®, a pioneering line of professional-grade skincare and in-office treatments powered by growth factors, PDRN, exosomes, and biosomes. Cellese products are distributed through dermatologists' offices and aesthetic clinics in 45 countries, and are used in conjunction with radio frequency, laser, and microneedling treatments, as well as for at-home skin regeneration and longevity regimens.

With more than a decade of industry experience and recent private equity backing, Cellese is poised for significant innovation, driven by a strong pipeline and ongoing clinical trials. We are committed to providing a positive work environment, fostering career growth, and supporting our employees in their professional development.

Job Title: Associate Director of Customer Engagement and Education

Employer: Cellese, Inc.

Department: Marketing

Reports To: VP of Marketing

FLSA Status: Exempt

Annual Salary Range: $160,000 to $170,000

We are seeking a strategic and execution focused Associate Director of Customer Engagement and Education, to report to the Vice President of Marketing s individual will help manage all customer facing interactions across marketing, HCP engagement, training and conferences. This role builds deep product and clinical expertise across the AnteAGE regenerative aesthetics portfolio and translates it into customer marketing strategy and asset development, sales force connectivity and engagement, customer engagement and advocacy strategy and execution, and education across sales and customer, that support commercial growth.

This candidate must demonstrate the ability to manage, influence and lead cross-functionally to ensure all elements of the brand are rooted in science, insights and strategy and are consistent across all touch points. Critical to this role is the ability to think big, but roll up your sleeves to execute, have modern marketing acumen, has ability to develop strong relationships and exceptional leadership skills.

The candidate must demonstrate strong cross-functional collaboration, excellent communication and the ability to deliver real results in a dynamic, fast-paced environment.

This role blends internal and external education, KOL engagement, conference strategy, and HCP marketing to deliver exceptional customer experiences and top-tier brand advocacy.

• Develop HCP-facing, sales-facing and patient-facing marketing content and materials that translate the brand narrative and clinical science into clear commercial narratives
• Partner with VP of Marketing and R&D to support KOL engagement activities, including advisory boards, podium, and conference strategy to build advocacy
• Build and maintain strong relationships with KOLs, thought leaders, and other key stakeholders
• Develop provider-focused campaigns and sales promotions
• Collaborate with sales to ensure field execution aligns with brand strategy
• Manage agency relationships, marketing budget, and timelines with commercial discipline
• Partner with internal creative team for all training and customer materials including managing timelines and budget

• Develop a deep understanding of our products, including ingredients, benefits, and usage, and develop content to achieve our educational objectives across the HCP learning journey
• Design and deliver training programs, workshops, and webinars to educate the sales team and providers on our products and industry best practices.
• Effectively develop & communicate product information and messaging to the sales team, ensuring alignment with…