Quality Systems Manager

The Quality Systems Manager ensures the Quality Management System (QMS) remains compliant, effective, efficient, and inspection-ready through proactive monitoring, auditing, quality metric analysis, and continuous improvement initiatives. This position partners with cross-functional departments to drive compliance, resolve quality system issues, and support external audits and regulatory inspections. This role requires strong leadership, project management, and working knowledge of medical device quality system regulations and standards.

• Manage Nihon Kohden America's Quality Management System (QMS), ensuring ongoing effectiveness and compliance with applicable regulatory requirements, standards, and company policies and procedures.
• Manage the Internal Audit program, including audit scheduling, auditor assignments, and audit reporting. Facilitate external audits, inspections, and related compliance activities. Ensure the effective resolution of any audit findings.
• Supervise the Corrective and Preventive Action (CAPA) and Nonconformance programs, including investigation and root cause analysis, risk assessment, action plan creation and implementation, effectiveness verification, and timely closure.
• Oversee Change Control, Document Control, and Records Management processes to ensure the appropriate review, approval, implementation, retention, and maintenance of controlled documentation and quality records in accordance with regulatory and company requirements.
• Monitor QMS performance through metrics, trending, and Management Review activities. Prepare quality reports and recommendations for leadership and drive initiatives to improve quality system effectiveness, efficiency, and inspection readiness. Drive achievement of the Quality Objectives.
• Partner with cross-functional teams to ensure effective implementation of quality system requirements and compliance initiatives. Provide training, consultation, and quality systems support to personnel throughout the organization.
• Lead, develop, and manage Quality Systems personnel by establishing goals, assigning responsibilities, monitoring performance, and supporting employee development and succession planning.
• Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
• Support batch record review and approval as needed.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

• Bachelor’s degree in a Science, Technology, Engineering, Mathematics (STEM) field or related discipline.
• 6+ years of experience in the medical device or pharmaceutical industry.
• 2+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training.
• Quality certifications preferred (CQA, CQE, CMQ/OE).
• Strong knowledge of GxP, ISO 13485, ISO 14971, and FDA 21 CFR 820.
• Able to apply Canadian Medical Devices Regulations SOR/98-282.
• Knowledge of Quality Systems Software:
  Configuration Management / Learning Management Systems.
• Solid knowledge of FDA regulations and interpretation of FDA regulations, guidelines and policy statements.
• Level and compensation depend on location, experience, education and skills.
• Strong knowledge of quality systems, ISO standards, FDA regulations and expectations.
• Demonstrated ability to successfully interact with external agencies and notified bodies.
• Strong communication skills and ability to work closely with people at all levels of the organization.
• Good conceptual, analytical,…