Associate Manager, Digital Content Quality and Localization

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, weu
2019ll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond whatu
2019s expected, turning challenge into change. If you're ready for it, we want you to join our team.

The Associate Manager, Digital Content Quality and Localization drives the quality and effectiveness of localized web content and product content, ensuring every regional customer touchpoint is accurate, culturally relevant, and frictionless.

Working closely with other departments in the company such as Regional teams, Marketing, Product, CX, the Associate Manager, Digital Content Quality and Localization supports the end-to-end localization workflows, oversees translation quality, and leads regional projects that improve the customer journey from search and discovery to checkout across iHerb international markets.

• Lead and manage localization of web content, product pages, promotional campaign support (emails, banners, social, etc) and digital assets across all supported regions and languages
• Own translation quality assurance processes, ensuring all localized content meets iHerbu
  2019s accuracy, tone, and brand standards
• Develop and maintain localization style guides, glossaries, and quality benchmarks by region and language
• Review and audit translated content for linguistic accuracy, cultural appropriateness, and alignment with regional market expectations
• Partner with LSPs, and internal stakeholders to manage localization pipelines and deliverables

• Collaborate with regional teams to identify and resolve end-to-end friction points in local market experiences
• Serve as the project management point of contact for assigned regions, supporting localized regional initiatives from scoping through delivery
• Monitor regional experiences and proactively flag content, UX, or functionality gaps that impact local customers
• Support regionalization efforts including currency, date formats, local compliance requirements, and market-specific content adaptations
• Coordinate with other teams on internal and external search functionalities such as meta description, keywords, etc

• Oversee the quality and consistency of product content across localized markets, including product titles, descriptions, attributes, and imagery
• Identify and drive resolution of product content issues that affect discoverability or conversion in regional markets
• Coordinate with content, catalog, and merchandising teams to ensure product content meets regional standards

• Provide regular status updates to internal stakeholders, regional teams, and leadership on localization and regional project progress
• Monitor and report on KPIs related to localization quality, regional content performance, and localization related metrics
• Implement quality control processes to ensure all deliverables meet iHerb standards and maintain project integrity

• Strong verbal and written…