Concessions Supervisor

Reports to:Concessions Sr. Supervisor, Food and Beverage Director

Positions Supervised: Concessions, Concessions Lead

Salary Range:$19.50 - $27.00 per hour

At Wild Rivers, we are committed to providing an exceptional guest experience. We pride ourselves on being a family-friendly environment that provides innovative service and high-quality standards. Our goal is to leave our guests wanting to come back due to the excellent service they are provided while within our park. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude and anticipatory service.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable and intuitive and has a genuine interest in the well-being of others around you, we invite you to join our team at Wild Rivers Irvine.

The Concessions Supervisor role is responsible for overseeing food and beverage front of house daily operations such as managing team leads and team members, enforcing company policies and procedures and ensuring the guest experience is welcoming and exceptional. This role plays a key part in supervising a clean, efficient and friendly concessions and front-of-house environment and requires excellent guest service skills, attention to detail and the ability to work in a fast-paced setting.

• Supervise and monitor the confectionary food and beverage team in accordance with standardized company policies, procedures, recipes and guest preferences.
• Handling guests inquires, complaints, special requests and dietary requirements to provide a positive experience.
• Train and provide coaching to team members to maintain workflow and deliver exceptional overall guest service.
• Administer a break schedule (may include up to 20 team members at a time).
• Complete team member performance reviews, disciplinary action meetings, scheduling, shift logs, etc.
• Ensure cleanliness of the confectionary/front-of-house units, and its countertops, tables, floors, fridges, freezers, carts, POS systems and surrounding areas throughout the shift.
• Oversee food and beverage handling to ensure Orange County Environmental Health regulation compliance.
• Service and handle guest allergens to ensure accurate orders are served to the correct guest(s) in adherence to the Orange County Environmental Health policies and procedures.
• Assist with financial competencies including upselling, sales reporting, software systems and POS handling.
• Complete closing duties, including filing reports, completing logs, cleaning and any checkout procedures.
• Secure, verify and lock all equipment including fridges, freezers, carts, equipment, storage areas, buildings, etc.
• Adhere to company policies and procedures in alignment with the Orange County Environmental Health standards.

• Host team meetings, attend leadership meetings and complete required training sessions.
• Complete and supervise completion of paperwork including temperature logs, cleaning tasks and daily checklists.
• Operate certain equipment including Taylor Soft Serve machines,
  -40°F freezers and confectionary warmers.
• Communicate effectively with team members, leadership and management regarding guest needs and concerns.
• Monitor inventory levels, track usage and report shortages or equipment needs.
• Support special events, promotions or themed serviceas scheduled.
• Perform other duties or special projects assigned to support business needs.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Must have a valid and current Orange County, California Food Handler’s Certification.
• Must complete the California Responsible Beverage Service (RBS) training and have a valid and current Alcohol Beverage Control (ABC) server r.
• Strong interpersonal, problem-solving, multi-tasking and communication skills with a guest-focused mindset.
• 1+ year experience in a front-of-house, guest service, food service, hospitality or equivalent leadership role.

• Prior completion of the California…