Cabana Assistant

Reports to:Cabana Service Lead, Cabana Service Supervisor

Positions Supervised: N/A

Salary Range:$16.90 - $18.00 per hour + tips

At Wild Rivers, we are committed to providing an exceptional guest experience. We pride ourselves on being a family-friendly environment that provides innovative service and high-quality standards. Our goal is to leave our guests wanting to come back due to the excellent service they are provided while within our park. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude and anticipatory service.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable and intuitive and has a genuine interest in the well-being of others around you, we invite you to join our team at Wild Rivers Irvine.

The Cabana Assistant role is responsible for food and beverage front of house daily operations such as running and packaging food and beverages to our cabana guests while ensuring a warm, welcoming, and exceptional experience. This role plays a key part in maintaining a clean, efficient and friendly service environment, and requires superior guest service skills, attention to detail and the ability to work in a fast-paced setting.

• Package and serve food and beverages to cabana guests.
• Greet guests warmly and promptly, take food and beverage orders, and provide a positive and engaging experience.
• Run food and beverages to cabana guests, maintain food and beverage quality, and ensure proper serving standards.
• Accurately prepare and package guest checks, and support cabana servers cleaning and bussing cabanas.
• Maintain cleanliness of the service units, its countertops, tables, cabanas, and surrounding areas throughout the shift.
• Stock and replenish inventory including food, beverages, disposables, stationary items, chemicals, etc.
• Service guest allergens to ensure accurate orders are served to the correct guest(s) in adherence to the Orange County Environmental Health policies and procedures.
• Complete closing duties, including cleaning, sanitizing, restocking, and any checkout procedures.
• Secure and verify all equipment including fridges, cabinets, cabana safes, furniture, equipment and storage areas.
• Collaborate with team members to maintain workflow and deliver exceptional overall guest service.
• Follow all California health, safety, sanitation and food handler standards and compliance requirements.
• Adhere to company policies and procedures in alignment with the Orange County Environmental Health standards.

• Attend team meetings and required training sessions.
• Complete paperwork including tip reporting, temperature logs, cleaning tasks, and daily checklists.
• Operate certain equipment including POS systems, cabana safes,
  -40°F freezers, and hot-holding warmers.
• Communicate effectively with team members, leadership, and management regarding guest needs and concerns.
• Assist cabana servers to support guest service including taking orders and covering server breaks.
• Complete any Concessions Attendant job responsibilities, if necessary.
• Support special events, promotions or themed serviceas scheduled.
• Perform other duties or special projects assigned to support business needs.

• Must be 16 years of age or older.
• If you are under the age of 18 and have not completed high school (or equivalent), you must be able to obtain a work permit.
• Must have a valid and current Orange County, California Food Handler’s Certification.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Team-oriented with collaborative problem-solving skills and a positive, outgoing attitude.
• Ability to handle guest and team member checks accurately and responsibly.

• Prior front-of-house, guest service or hospitality experience in a restaurant, hotel or retail environment is preferred.
• Prior completion of the California Allergen and California Responsible Beverage Service (RBS) training is preferred.

• Ability to read, understand, and follow food and beverage orders, safety procedures, and written instructions.
• Strong attention to detail and situational awareness, including shifting priorities and monitoring guest behavior.
• Ability to solve problems quickly and exercise sound judgment during busy or stressful periods.
• Effective memory recall for food and beverage orders, product knowledge, and guest preferences.
• Constant walking, reaching, bending, and grasping.
• Ability to remain both stationary and in constant motion for extended periods (walking for most of the shift).
• Ability to lift, push, pull or carry up to 40 pounds (e.g., cases of beverages, boxes, ice buckets, small wares).
• Ability to use hands and arms for repetitive motions, including dispensing, stirring, pouring, and stocking.
• Ability to work in hot or cold…