Assistant Manager; QUA in Fountain Valley, CA

Kei Concepts is dedicated to connecting generations through innovative and authentic pan-Asian cultural cuisines. Since opening its first restaurant, Súp Noodle Bar, in 2014, Kei Concepts has expanded across Southern California with multiple unique dining experiences spanning diverse Asian tastes and cultures. As creators and curators of experiential brands, Kei Concepts strives to deliver top-quality dining experiences to its guests.

Location: 16121 Brookhurst St, Fountain Valley, CA 92708

Schedule: Full-Time | Flexible availability required

Salary Range: $71,000-$74,000 per year (based on experience)

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, leading team members, and ensuring exceptional guest experiences. This role is hands‑on and leadership‑focused, responsible for maintaining service standards, compliance, team development, and operational excellence in a fast‑paced environment.

• Ensure all guests feel welcome and receive responsive, friendly, and courteous service at all times
• Ensure all food and beverages are consistently prepared and served according to company recipes, portioning, cooking, and presentation standards
• Step in and fill operational gaps as needed to maintain service standards and efficiency
• Inspect and ensure all equipment is clean and in excellent working condition by following preventative maintenance programs
• Verify all deliveries are received in correct unit count and proper condition in accordance with receiving policies
• Achieve company objectives related to sales, service, quality, sanitation, cleanliness, and facility appearance
• Create and maintain a positive, productive, and respectful work environment through training and leadership
• Control cash and other receipts by following proper cash-handling and reconciliation procedures
• Enforce company policies and administer prompt, fair, and consistent corrective action when necessary
• Maintain full compliance with all federal, state, county, and local regulations related to health, safety, and labor laws

• Understand and uphold all company policies, procedures, standards, specifications, and training programs
• Hire, train, schedule, and manage employees in their daily duties
• Make employment and termination decisions in alignment with General Manager and Assistant General Manager approval guidelines
• Continually develop team members in both operational and professional growth
• Provide feedback, recommendations, and support to the General Manager as needed
• Ensure employee performance evaluations are completed accurately and on time

• Handle Workers’ Compensation matters, including filing incident reports and conducting investigations when required
• Prepare and maintain accurate paperwork, including reports, schedules, and forms in a timely and organized manner
• Create and manage labor schedules based on anticipated business needs while meeting labor cost objectives
• Monitor, coach, and address attendance, tardiness, and time‑off requests

• Serv Safe Alcohol Certification (if applicable)
• Minimum of 1 year of experience in a high-volume restaurant management and operations role.
• Food and beverage industry experience required
• Strong knowledge of front‑of‑house operations and guest service standards
• Basic understanding of employment laws related to hiring, termination, and incident reporting
• Excellent problem‑solving and decision‑making skills
• Strong math skills and ability to operate a POS and cash‑handling systems
• Knowledge of food safety, sanitation, and health regulations
• Ability to communicate effectively and understand the predominant language(s) of the restaurant’s trading area
• High attention to detail and cleanliness standards

• Ability to stand for extended periods of time
• Ability to reach, bend, stoop, and frequently lift up to 50 lbs
• Ability to carry and serve hot dishes up to 210°F

We are an equal opportunity employer and value diversity. Employment decisions are based on qualifications, merit, and business needs.

Kei Concepts offers a competitive benefits package designed to support your health and growth:

• Medical, dental, vision, and life insurance for eligible full‑time employees
• Paid time off (PTO) with accrual starting on Day 1, including vacation and sick time
• Employee assistance program offering confidential support for you and your dependents
• Employee dining discounts: 20% off at Kei Concepts restaurants
• Referral bonuses for successfully hired team members (Back‑of‑House or Management)
• Opportunities for career advancement through promotions and skills development
• Supportive HQ team to answer all your questions and concerns
• Team bonding activities to foster a positive and collaborative culture
• Enjoy a 10% employee discount at any The Learning Experience childcare facility
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