Retail Associate- Irvine

Overview

Roark is searching for talent to contribute to the future development of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and an entrepreneurial spirit to assist the team at our retail store. As a Retail Associate, you will be responsible for providing exceptional customer service while maximizing revenue within our retail environment.

Retail Associate (Part‑Time; 29 hours or less per week)

• Ability to engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing the highest level of hospitality and customer service.
• Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns; maintain consistent awareness of the competition and what Roark Revival brings to the market. Be an expert on Roark’s product lines, current fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Ability to independently problem‑solve and resolve customer issues while maintaining a calm composure, even in high‑stress situations. Collaborate with the leadership team to communicate customer feedback, and demonstrate ability to independently problem‑solve and resolve customer concerns in an organized fashion.
• Ensure the retail floor is always clean and presentable. Maintain store concepts & visual standards. Assist with back‑of‑house duties including receiving and placing product.
• Develop and implement plans and strategies to exceed sales goals at both the store and within the overall brand.
• Manage inventory and ensure the retail store is well‑stocked at all times.
• Support and promote the point‑of‑sale process in all areas of register procedure, protocol, and policies.
• Work with the HQ team to ensure the store is aligned with the overall brand strategy; create and run in‑store events when needed. Embody and represent Roark’s company culture on the sales floor while upholding all policy and procedure.

• Minimum of one year of experience in sales and merchandising (preferably retail goods).
• Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Strong interpersonal and communication skills both verbal and written, strong independent work ethic, excellent time management skills, and organizational abilities.
• A positive, outgoing, high energy, entrepreneurial, sales‑focused attitude.
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs.
• Bachelor’s Degree preferred.

• Discounts on the latest Roark Revival.
• Hourly rate range: $16.00 to $18.50; the hourly rate is based on the experience you bring to the position.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at  Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.