Keyholder, Retail

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FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re‑commerce, we know it’s our team members who make it all happen.

We value diversity in our people, perspectives, and products— the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in‑person and through our digital omni‑channel experiences. If you embrace change, are authentic, and want to make an impact, this is the place for you.

We’re seeking a dedicated Keyholder to help drive success in our store. In this vital role, you’ll support daily operations, be responsible for opening and closing procedures, and ensure every customer receives an exceptional experience.

• Creating a best‑in‑class luxury experience for customers
• Achieving sales goals, conversion expectations, KPIs, and all service responsibilities
• Supporting sales floor coverage and any other customer‑service duties that arise
• Handling customers’ concerns and issues in a professional manner
• Clienteling: follow through on all assigned targeted outreach data lists (BOPS, SF Scheduler, Online Geo‑targeted list). Build a personal repeat business with client books, outreach and customer retention
• Operational Excellence: duties include processing goods for authentication, procurement, visual display, store cleanliness standards, returns, order pick‑ups and selling; opening and closing the store, all cash‑handling functions and supply orders

• Minimum of 3 years working in a fast‑paced retail or customer‑service environment
• 1 year of leadership experience in a professional environment is preferred
• Excellent client service and communication skills
• Comfortable with a flexible work schedule to meet the needs of the business
• Tech savvy with the ability to work with multiple tech devices, Google Drive and Apple products
• Knowledge of Sales Force is a plus
• Experience with luxury handbags, accessories or fine jewelry and watches

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time Off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&AD
• Long‑Term Disability Insurance
• Employee Discount

This position begins at $21/HR for all new hires at FASHIONPHILE’s Irvine, CA location. This role is also eligible for uncapped commission.

FASHIONPHILE Group LLC is proud to be an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation at [email protected].

• Entry level

• Full‑time

• Sales and Business Development

• Retail Luxury Goods and Jewelry