Sales Associate

Reports to:Guest Services Lead, Guest Services Supervisor, Guest Services Sr. Supervisor, Hospitality and Safety Director

Positions Supervised: N/A

Salary Range:$17.25 - $18.25 per hour

At Wild Rivers, we are committed to providing an exceptional guest experience. We pride ourselves on being a family-friendly environment that provides innovative service and high-quality standards. Our goal is to leave our guests wanting to come back due to the excellent service they are provided while within our park. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude and anticipatory service.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable and intuitive and has a genuine interest in the well-being of others around you, we invite you to join our team at Wild Rivers Irvine.

As a Guest Services Sales Associate at Wild Rivers Water Park, you’ll be the first point of contact for guests, ensuring every visitor enjoys a seamless and memorable experience. You’ll actively engage with guests by selling tickets, recommending seasonal passes, and assisting with retail needs. This role is perfect for someone with excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment.

• Greet and welcome guests with enthusiasm and positivity, ensuring they feel valued and appreciated.
• Provide clear and accurate information about park tickets, seasonal passes, and available promotions.
• Upsell seasonal passes by informing guests about benefits and special offers.
• Assist guests with any inquiries regarding park services, events, and amenities.
• Address guest concerns or issues promptly, ensuring a resolution that exceeds expectations.
• Always maintain an approachable and professional demeanor.
• Accurately process ticket sales and upsell guests on seasonal passes.
• Ensure that guests are aware of any discounts or promotions applicable to their ticket purchases.
• Confirm and verify the guest season pass tier for potential discounts.
• Keep track of all transactions, ensuring accuracy in pricing, receipts, and change.
• Assist guests in selecting and purchasing items from the retail shop (e.g., Aqua Cases, Pucker Powder, park merchandise).
• Maintain an organized and clean retail space, restocking items as necessary.
• Follow proper retail procedures, including handling damaged or returned goods according to store policy (No Refunds, No Returns, No Exchanges).
• Help guests with their purchases and offer recommendations to enhance their experience.
• Ensure that all merchandise is accurately priced and displayed.
• Process credit cards, and cashless transactions using the park’s POS system.
• Set up and manage guest accounts for cashless spending, ensuring all guests understand how the system works.
• Securely handle credit card transactions, ensuring all financial protocols are followed.
• Engage with guests to promote the benefits of seasonal passes and encourage upgrades.
• Be personable and approachable in your upselling approach to ensure guests are informed without feeling pressured.
• Follow all Guest Services and Retail Standard Operating Procedures (SOPs) regarding guest interactions, merchandise handling, and sales transactions.
• Adhere to the No Refunds, No Returns, No Exchanges policy, clearly communicating this to each guest at the point of sale.
• Ensure all safety and cleanliness standards are maintained in the retail space and ticketing areas.
• Perform opening and closing duties for retail and ticketing areas, including setup, cleanup, and inventory management.
• Roll out and bring in retail items as required, ensuring that the workspace is organized and presentable for guests.

• Attends all required training and pre-shift meetings.
• Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience.
• Performs other duties or special projects assigned to support business needs.
• Friendly,…