Part-Time Shipping and Retail Associate

Position Summary

This part‑time Store Associate works 18‑25 hours per week, four hours per shift, with shifts between 12 noon and 8 p.m., Monday through Friday. The role is entry level and focuses on Fed Ex Office’s retail and shipping products, delivering a positive customer experience by using consultative skills and operating store equipment.

• Follows instructions of supervisor and assists other Team Members in performing limited store functions
• Understands and models the Purple Promise to make every Fed Ex experience outstanding

• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail Store

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Adheres to all Fed Ex Office standards, as outlined in the Team Member Handbook
• All other duties as needed or required

• High school diploma or equivalent education
• Excellent verbal and written communication skills
• For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring
• For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Fed Ex Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Pay: $19.70 – $23.17 per hour

Eligible employees may receive health, vision, dental insurance, retirement, and tuition reimbursement. The Company offers additional pay, premiums, or bonus potential.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Fed Ex Office is an Equal Opportunity Employer, including veterans and individuals with disabilities. Fed Ex Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested. Applicants who require accommodations should email