Receptionist, Retail

Who We Are

At Tillys, we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle. Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores.

The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life — both in-store and online.

We’re looking for a detail-oriented and proactive Receptionist to support our front desk at the Retail Support Center.

• Serve as a liaison between field employees and RSC employees.
• Answer multiple phone lines and direct calls to the appropriate person.
• Direct visitors to the appropriate person(s) and conference room(s).
• Ensure vendor/customers are greeted promptly and professionally.
• Maintain the highest level of professionalism.
• Maintain office employee in/out log at front desk.
• Maintain front office housekeeping standards.
• Support HR department with various projects and administrative duties.
• Support store employees with various questions and needs.
• Maintain supply room and replenish inventory when needed.
• Uphold, support, and promote all company policies and procedures.
• Handle employee returns.
• Perform special projects as assigned.

• Minimum 2 years of customer service experience.
• Must be punctual and dependable.
• Excellent written, grammatical, and verbal communication skills.
• Maintain a clean and organized work environment.
• Working knowledge of MS Word, Excel, and Outlook required.
• Ability to prioritize projects frequently.
• Strong proofreading abilities.
• Typing speed of 45-55 wpm.
• Strong phone etiquette skills.
• Strong analytical, documentation, and people skills.
• Ability to handle confidential matters.
• Ability to work in a fast‑paced, deadline‑oriented environment.

• High School Diploma required.
• Preferred: 2 years customer service experience.

• Professional office setting with low to moderate noise.
• Ability to sit or stand for extended periods.
• Occasional or regular lifting or moving up to 20 lbs. and navigating stairs.
• Frequent walking and movement between floors or departments.
• Reasonable accommodation is available to support individuals with disabilities.

While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.

Hourly Range: $18‑$20/hr offer placement within this range is dependent on a variety of factors, including prior relevant experience, qualifications, and skill set.

• Schedule: Full‑time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
• Work Location: Irvine, CA — minimum of 5 days per week in‑office.

At Tillys, we thrive in a creative, collaborative, and high‑energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine‑tuning behind‑the‑scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process.

Join a team that values authenticity, teamwork, and always strives for excellence.

• 401(k) Retirement Plan – Save for your future with our company‑sponsored plan.
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits.
• Employee Discount – In‑store and online.
• Discount Programs – Save on travel, events, and more.
• Employee Sample Sales – Major deals on favorite brands.
• Wellness & Social Events – Fitness programs, parties, and team outings.
• Weekly Office Snacks – Stay fueled with stocked treats.

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

This job description is not intended to be all‑inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.