Item Set Up Supervisor

TEM SETUP SUPERVISOR

Under supervision of the Director, Merchandise Support Systems, coordinates the item setup process beginning after system setup through to products ready for sale on all Boot Barn, Inc. e-commerce sites. This role is responsible for sourcing vendor art for all applicable product/categories/brands, and for ensuring product samples are delivered to the photo studio for photography & checking the naming of the photos once they are taken then loading them to the websites.

This individual will work across multiple categories using data, products, material, color and graphic information in a high volume and fast-paced production environment. As a supervisor, this person will oversee all departments ensuring team members are fully trained and adhering to current Boot Barn standards.

Essential Duties and Responsibilities

• Coordinate handoff dates with cross-functional partners such as e-commerce buying team, Merchandise Support Coordinators, photo studio and copy team to ensure all product data/content (including photography and copy) is loaded and available prior or shortly after product receipt dates.
• Source and load vendor art and studio photos for all vendors that provide it, evaluate suitability for the e-commerce sites.
• Ensure samples (esp. private brands) are delivered to photo studio team as early as possible for shooting, preferably prior to receipt of inventory in DC.
• Provide weekly recap of missing samples to the merchant teams and in the ecommerce call.
• Coordinate with studio manager to schedule photo shoots for respective product categories and monthly photo shoots for emails/site content, product launches.
• Follow up with the photo studio and copy teams on images/copy that have not been uploaded and communicate all image/copy issues to photo studio and copy teams for correction prior pushing product live on the website.
• File management includes tagging, backups, coordinating movement & location of electronic files, routing of assets, archiving, and tracking through production.
• Hire, train, and support the item setup specialists on the team
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Qualifications

• Strong communication, customer service, time management and organizational skills.
• Bachelor's degree or equivalent experience preferred
• 1-2 years' experience in an ecommerce environment
• Detail oriented and commitment to quality
• Must be extremely well organized and be a strong problem solver
• Self-motivated with good initiative
• Experience meeting multiple deadlines
• 1-2 years' experience leading people

Competencies

• Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service.
• Ensure Effective Communication
  - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust
  - Follows through on commitments. Is honest and direct with others . Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.* *
• Medical, Dental, Vision and Life Insurance.* *
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

* * For eligible Boot Barn Partners

PAY RANGE: $23.50 -$25.00

* compensation varies based on geography, skills, experience, and tenure

Physical Demands

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

Work Environment

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.