LensCrafters - EyeCare Advisor

Position Overview

Part‑time Eye Care Advisor at Lens Crafters, part of Essilor Luxottica. The role focuses on delivering the Lens Crafters Experience, ensuring high‑quality optometric care, and integrating store and doctor functions.

• Greets customers within 30 seconds.
• Answers the telephone promptly (within 3 rings).
• Explains required paperwork, tests, products, and services.
• Reviews prescriptions and patient information, identifies special needs, and consults with Optician, Managing Doctor, or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers.
• Performs work accurately and thoroughly under time pressure and customer volume.
• Identifies unsatisfied customers and resolves issues quickly.
• Demonstrates knowledge of appointment booking/scheduling procedures and computer operation.
• Handles and files all patient records in an organized manner in accordance with HIPAA.
• Places contact lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system accurately, entering customer/patient and prescription information.
• Collects payments following company security procedures and maintains accurate change for credit cards, layaways, discounts, insurance, and coupons.
• Explains “One Hour” processing and expected delivery times to customers.
• Maintains the appearance of the store and visual displays per company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.
• Demonstrates product knowledge and accurately describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses that best suit their vision, lifestyle, and budget.
• Performs all pre‑examination testing accurately; explains all measurements and answers questions.
• Provides coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay range: $19.81 – $28.01 per hour. Competitive bonus and commission plan may apply. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.