Channel Account Manager

Overview

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

At Ultimate Ears Pro, we design and craft custom in-ear monitors for musicians of all levels—from budding artists to seasoned professionals. With decades of experience, we have established ourselves as leaders in the industry, delivering unparalleled sound quality and comfort to help musicians, audio engineers, and creators elevate their craft. Join us in shaping the future of music, one custom fit at a time.

Position Summary

The Global Account Manager/Channel Manager will play an integral role in overseeing and expanding our dealer networks and building strong partner and customer relationships. This position involves working collaboratively with international and domestic accounts to generate new business opportunities and deliver tailored solutions that align with the unique needs of a diverse clientele. The ideal candidate will be a dynamic leader with a passion for music, excellent project management skills, and a drive to innovate processes while ensuring a seamless customer and dealer experience.

• Account & Sales Management:
  Prospect, develop, and maintain relationships with dealers, channel partners, and international/domestic clients to achieve annual targets.
• Cultivate new sales opportunities while ensuring exceptional support to existing accounts.
• Collaborate with studios, artists, managers, and dealers to drive cross-promotional initiatives and meet quarterly missions/KPIs.
• Global Operations & Logistics:
  Streamline end-to-end logistics processes, from initial inquiry to product shipment, ensuring a seamless experience for clients.
• Support dealer networks across the U.S., Asia-Pacific, and international markets, maintaining clear and efficient communication channels.
• Customer Service & Tech Solutions:
  Provide ongoing technical support, feedback, and solutions through tools like Zendesk, calls, Zoom, and on-site interactions.
• Deliver personalized demos of custom in-ear monitor products and offer consultative sales support to prospective clients.
• Event Management & On-Site Representation:
  Plan and execute trade shows, dealer events, and promotional campaigns. Partner with the Pro team and dealers for successful onsite activations.
• Experience in the Retail Sector:
  Collaborate with key retail partners, including Amazon, Sweetwater, and Guitar Center, to drive sales, meet revenue targets, and promote brand visibility.
• Act as the primary point of contact for retail accounts, ensuring seamless communication and support for product placement, marketing, and inventory management.
• Develop tailored solutions to align with retail partner priorities, including special promotions, product launches, and advertising campaigns.
• Monitor e-commerce performance metrics for platforms like Amazon, optimizing product listings and ensuring a superior customer experience.
• Cultivate strong working relationships with retail buyers, category managers, and store teams to support ongoing growth and partnership success.

• Professional Skills &
  
  Qualifications:
  • 5+ years of experience in account management, channel management, sales, or a related field (music, retail, or pro audio industry experience is strongly preferred).
  • Experience managing global accounts, retail partnerships, and working across diverse cultural and geographic boundaries.
  • Familiarity with retail platforms and e-commerce operations, including Amazon, Sweetwater, and Guitar Center, with a focus on sales-driving initiatives.
  • Exceptional multitasking and organizational skills, with a proven ability to prioritize multiple projects in a fast-paced environment.
  • Solid technical expertise across sales software tools (e.g., Shopify, Oracle, Asana, Google Suite, MS Word, Excel).
• Preferred Experience:
  • Hands-on involvement in the music industry (e.g., performer, sound engineer, artist management, or similar roles).
  • Expertise in eCommerce business sales and B2B solutions, with knowledge of digital platforms.
  • Strong background in event planning, logistics, or representation for retail and dealer…